Thuy Dzung DO

• Overall responsibility for the operations and all projects to be managed in the region for oursourcing programs
• Management of the relationships with the local customer entities and responsibility of Customer satisfaction
• Support the central team in controlling the financial performance of the program in the region
• Matrix management of the regional Program Management team
• Management of Program Administrator team in Asia Pacific region (8 people)

Major accounts division
• Business Manager in charge of major accounts (Pinault-Printemps-Redoute, Rexel, Galeries Lafayette, Bertelsmann, Saint Gobain etc)
• Negotiation of global voice, data network & mobile agreements
• Coordinating sales team
• Drawing up income statement for each project
• Liaising with Marketing department to ensure that the product/service complies with client expectation

http://orange-business.com

• Working with sales team to draw up customized offers for clients such as Pinault Printemps Redoute, Louis Vuitton Moët Hennessy
• Consultant for clients on their voice/data network evolution and on technological innovations
• Coordinating internal departments in order to response to Request For Proposals (technical & pricing aspects)

1999 – 2001
BD100 Program Manager
• In charge of design & development of Thales equipments mounted on BD 100 (Continental Business Jet) aircraft in a completely international environment
• Design-to-cost development (6M€ project)
• Managing project team of 15 people (engineers & technicians)

1997 – 1998 :
CRJ700 Program Manager
• Responsible for design and development of Thales equipment mounted on CRJ700 (Canadair Regional Jet) aircraft
• Close liaison with Canadian Project Team
• 2M€ project

1996 – 1997 :
Project Engineer