Vianney Gardey de Soos

COMMUNITY MANAGER:
- development of Total network on egyptian market: car manufacturers; suppliers; dealers; end users...
- publishing corporate campaigns; sponsoring and organization of events.

WEBMASTER: www.totalegypt.com.eg
- creation and specifications; editorial line and writing english contents.
- Development and extension of Customer Care service and the platform of recruitment on-line.

EDITORIALIST:
- internal newsletter (200 epmloyees); business magazines;
-deployments: head-office; 75 service-stations network.

STRATEGIC ANALYSIS OF TOTAL'S MARKETS:
Benchmarks; business intelligence; market segmentation; audits and recommendations; partnerships with the regional CCI;

CRISIS COMMUNICATION FILES:
Reconversion of the Dunkerque: social and business plans.

MANAGEMENT OF PUBLIC & PRESS RELATIONSHIP:
Organization of event (official visit of the oil depot; writing of press review.

- Updating of the website: news, sales arguments, advertising spots;
- Development and management of customers'portfolio: prospection; estimates; signatures of contracts; follow-up of files customers.

- Administrative tasks: mailing; orders of customers; payments; disputes of suppliers / customers.
- Follow-up of customers' files: annual reports; institutional and market studies; safety files.