Alexandre Barban

Management of a 4 person transnational Telecommunication Provider Managers team
Reporting to the head of Global Provider Management department in New York, USA
Presales support on large outsourcing RFP
Member of the operational Blacklisting committee
Improvement of internal processes for operation and delivery (ITIL)
Direct handling of specific countries such as RU, HU
Lead of Service Improvement Plans (SIP)

Operational analysis: RCA, KPI study, country specific knowledge
Provider Management: Regular performance meetings, SIP, monthly reports
MPLS Architecture knowledge: PoP, Support, Acceptance
Support for Delivery with the providers