Mes compétences :
Support client
Support technique
Biotechnology
Biologie moléculaire
Entreprises
Cepheid
- Point Of Care Field Application Specialist
PARIS2016 - maintenant• Assist UK Sales and Business Development Manager with pre- and post- sale technical activities with a primary emphasis on growing the user base of diagnostic products, particularly in the alternative markets
• Support BDM with implementation of POC sites
• Instrumentation installation, customers training and follow-up for a smooth and rapid start-up for new customers
• Provide technical direction and support to customers on instrument operation, assay development, and maintenance of company products
• Project management of POC accounts to deliver exceptional Customer Service
• Assist in evaluation, verification and validation of new assays at POC sites
• Assist with IT (LIS) projects at POC sites
• Work closely with sales and marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up
• Work closely within established FAS team
• New FAS mentoring (UK)
Cepheid
- Field Application Specialist
PARIS2014 - 2016• Ensure systems installation, provide user training, follow up and technical support to the UK customers and the sales organization.
Supporting business to support the growth of Cepheid on the market.
• UK Sales team support with pre- and post- sale technical activities with a primary emphasis on growing the user base of diagnostic products.
• Provide technical direction and support to customers on instrument operation, assay development, and maintenance of company products.
• Assist in the evaluation and validation of assays.
• Work closely with sales and marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up.
• Assist in instrument connection to LIS
Cepheid
- Technical Support Specialist
PARIS2012 - 2014Technical Support and Troubleshooting on real-time PCR instruments and Clinical IVD tests for worldwide distributors & direct customers:
• Inquiries and complaints management, results analysis, statistics.
• Coordination with Customer Service & Maintenance Department.
• Interactions with Marketing and Sales teams.
• Product Specialist for Viruses and Hematology tests (Flu, Meningitis, Thrombosis, CML)
• Panels handling: QCMD, UKNEQAS, INSTAND.
• Technical training: Training support preparation.
MedImmune
- Industrial Placement Student
Gaithersburg2011 - 2012Characterisation of new disulphide free gene-III-protein phage display vectors
• Phage Display Technology
• Molecular Biology
SFRI
- Intern
2010 - 2010Reverse engineeering - Research of the formulation of hematology reagents
French institute of biotechnology specialized in production, purification and characterization of biomolecules.
• Biotechnology and bioproduction
• Engineering
• Business Administration
