Anais Pers

Improvement of internal communication, customer relationship
Administration of Collaborative Site SharePoint (about 1000 daily visits)
Realization of 4 process guides
Third Party Maintenance monitoring, subcontractors relationship
Contributor for the renewal of the Third Party Applicative Integration contract
Responsible of Business Object reporting
Events coordinator

Etudes Marketing

Préparation du plan de communication, coordination, création des supports de communication (vidéo diffusée à la mi-temps d'un match de l'Elan Béarnais, flyers distribués à l'entrée, ...)

Appels entrants (pour SFR)
Appels sortants (pour Tele 2 Mobile en français, et pour VM Ware en anglais)

Négociation, ventes, gestion des conflits, fidélisation, relation client, ...

Assistance juridique (droit des consommateurs)
Accueil et orientation des consommateurs
Assistance administrative

Worked as Store Manager for several weeks, creation of a customers base, mailing campaign, merchandising, customers relationship, conflict management, negotiations

Worked as Store Manager for several weeks, creation of a customers base, mailing campaign, merchandising, customers relationship, conflict management, negotiations