Anais Pers
Chargée de la communication, du controle et du reporting du service ingenierie p
Chargée de la communication, du controle et du reporting du service ingenierie poste de travail, Total
Improvement of internal communication, customer relationship
Administration of Collaborative Site SharePoint (about 1000 daily visits)
Realization of 4 process guides
Third Party Maintenance monitoring, subcontractors relationship
Contributor for the renewal of the Third Party Applicative Integration contract
Responsible of Business Object reporting
Events coordinator
2009 - 2010Préparation du plan de communication, coordination, création des supports de communication (vidéo diffusée à la mi-temps d'un match de l'Elan Béarnais, flyers distribués à l'entrée, ...)
2009 - 2009Appels entrants (pour SFR)
Appels sortants (pour Tele 2 Mobile en français, et pour VM Ware en anglais)
Négociation, ventes, gestion des conflits, fidélisation, relation client, ...
2009 - 2009Assistance juridique (droit des consommateurs)
Accueil et orientation des consommateurs
Assistance administrative
Encadrement d'une classe d'étudiant français en séjour d'étude au Pays de Galles, Glyndwr University (UK - Pays de Galles)
2009 - 2009
2008 - 2008Worked as Store Manager for several weeks, creation of a customers base, mailing campaign, merchandising, customers relationship, conflict management, negotiations
2005 - 2007Worked as Store Manager for several weeks, creation of a customers base, mailing campaign, merchandising, customers relationship, conflict management, negotiations