Antonino ABATE

En résumé

Entreprises

• Teradata - Customer relationships manager

  Massy 2016 - maintenant

• Concur Technologies - Project manager

  2016 - 2016

• Iliade Consulting - SAP/IBM consulting engineer

  Paris 2014 - maintenant * Business development activity with existing customers and RFP management for new customers ;
  * Presales consultant: create and deliver demos and presentations to support sales in winning deals ;
  * Ensure customer experience and cooperate with development team to adapt product to customer needs ;
  * Functional and technical project assistance and cooperation with developers and engineers to ensure
  customer expectations and deadlines: test, set up, go-live check, training

• Iliade Consulting - Consultant engineer

  Paris 2014 - 2015 • Business development activity with existing customers and RFP management for new customers
  • Presales consultant: create and deliver demos and presentations to support sales in winning deals
  • Ensure customer experience and cooperate with development team to adapt product to customer needs
  • Functional and technical project assistance and cooperation with developers and engineers to ensure customer expectations and deadlines: test, set up, go-live check, training
  

• Servomex - Services account manager

  2014 - 2014 * Services upsell and business development representative for France, Italy, UK ;
  * Account manager for products and maintenance services (France, Italy) ;
  * Coordination field engineers and in-house repairs to maximize profit and retain clients ;
  * EMEA optimization of maintenance process : renewals, upsell and process improvement ;
  * Orchestration of EMEA and MENA services to ensure customer satisfaction ;
  * Cooperation with field sales to develop company market and implement strategy

• Servomex - Maintenance account manager

  2014 - 2014 • Services upsell and business development representative for France, Italy, UK
  • Account manager for products and maintenance services (France, Italy)
  • Coordination field engineers and in-house repairs to maximize profit and retain clients
  • EMEA optimization of maintenance process : renewals, upsell and process improvement
  • Orchestration of EMEA and MENA services to ensure customer satisfaction
  • Cooperation with field sales to develop company market and implement strategy
  

• SAP - Sales support

  Paris 2012 - 2014 • Coordinating upsell and business development activities for Enterprise services
  • Sybase integration coordinator: portal demos, training, customer experience improvement
  • Sales support for SAP projects: coordinating involved departments (sales,contracts, consulting)
  and ensuring deadlines, products updates, engagement procedure support
  • Customer escalation management for: SAP projects assistance, upgrades, demos
  

• SAP Ireland - Sales support specialist

  Paris 2012 - 2014 * Coordinating upsell and business development activities for Enterprise services ;
  * Sybase integration coordinator: portal demos, training, customer experience improvement ;
  * Sales support for SAP projects: coordinating involved departments (sales,contracts, consulting)
  and ensuring deadlines, products updates, engagement procedure support
  * Customer escalation management for: SAP projects assistance, upgrades, demos

• DELL - Sales Account manager

  MONTPELLIER 2011 - 2011 • Processing orders for small and medium sized businesses: client and enterprise products and maintenance upsell
  • Proactively identifying business development opportunities for an assigned customer portfolio as well as lapsed customers and liaison with the Channel department for collaborative deals
  • Involvement in a customer experience project aimed at the improvement of delivery processes
  and customer satisfaction
  

• DELL Sa - Sales Account Manager

  2010 - 2011 * Processing orders for small and medium sized businesses: client and enterprise products and maintenance upsell ;
  * Proactively identifying business development opportunities for an assigned customer portfolio as well as lapsed customers and liaison with the Channel department for collaborative deals ;
  * Involvement in a customer experience project aimed at the improvement of delivery processes
  and customer satisfaction

Formations

• IEP - Faculty Of International Relations

  Perugia 2007 - 2010 BAC+5

Réseau

• Clotilde LIETARD

• Elodie MARCHAND

• Jean-Christophe MORISSEAU

• Karine MUSA

• Louis-Serge REAL DEL SARTE

• Marc PARÉ

• Mariam AMMI

• Pierre HERIAUT

• Valérie VAN NIEUWENHUIZE