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Market Force Information
- Account Manager
2014 - maintenant
As Account Manager, I manage a number of clients of my business. I think with these customers. In this way, I develop a marketing strategy for my clients based on their desires and expectations. I look as if they are satisfied with our products or services and if there is a way to improve or else.
I am responsible for customer relations and satisfaction against the service or product provided. I demonstrate professionalism and I try to always better serve the purpose of establishing close ensuring the sustainability of the relationship.
My missions are many and varied. I am responsible for the commercial and operational management of multiple accounts. Direct link with the customer, I have a privileged position where I can provide information on the progress of the project and to achieve strategic recommendations. I know exactly the client organization, sector of activity, positioning and competitive advantages
I also manage Tracking tools and their implementation, and I want to know the client through regular reporting.
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Market Force Information
- Client Services Coordinator
2014 - maintenant
Working as a client services coordinator primarily revolves around overseeing the care of company clients and maintaining relationships with them. I am in constant communication with both staff and clients. Consequently, it's helpful to have strong leadership skills and excellent interpersonal skills for this position. In this position I have five main job duties. These include maintaining a client base, supervising staff members, leading meetings, developing marketing materials and performing general office duties.
Perhaps my most important responsibility is maintaining a client base. This primarily includes staying in touch with the company's various clients to ensure that orders are completed on time and are accurate. In addition, I make sure that each client is satisfied with my company's goods or services. For this practice, I usually communicate via telephone or online correspondence. Doing so is necessary for keeping a solid client base and therefore, for the long term success of the company.
Another large part of this job involves supervising other staff members. Since I am the expert in client management, it's up to me to make sure that all staff members are performing assignments correctly and staying on task. For example, I am in charge of managing customer service representatives and ensuring friendly service. I also am responsible for training staff members.
Along with this, I often lead company meetings. To keep different departments on the same page and optimize the client's experience, it's necessary to routinely discuss things like new ideas, company issues and policy changes. This might involve giving presentations on existing client numbers and potential strategies for acquiring new clients.
Developing marketing materials is also common for me. For example, I may create promotions where goods or services are discounted for a period of time. This practice can encompass a few media, such as printing mail flyers, email marketing and websites promotions. Consequently, I am creative and appeal to a variety of clients.
In addition, this job often involves performing general office duties. Some common tasks may involve answering phone calls, sending out faxes, sorting through mail and printing documents. This aspect of the job requires me to have good organizational and multitasking skills.
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Market Force Information
- Client Support Executive
2014 - maintenant
I support the effective day-to-day working of business. I am working closely with the existing client support execs and the company partners to deliver client projects and interface directly with clients to co-ordinate all activities. I help develop and maintain existing client relationships and may need to attend client meetings where extra support is required. In addition I help provide everyday administrative tasks such as diary management, support and managing all back office processes to support the smooth day-to-day running of the business. I am very comfortable working autonomously and remotely but can expect regular face to face time with the existing client support execs and the company directors.
Client Projects:
Provide project support to partner responsible for client project
Direct contact with client to co-ordinate all project activity
Research to build prospect lists for projects
Making direct approaches to potential prospects to inform them of the client opportunity
Co-ordinating client meetings and workshops
Ensure project documentation is up to date
Back Office Systems:
Own and administer specific back office systems and processes
Diary Management (jointly with other Client Support Execs):
Full diary management for company partners
Proactive approach to helping directors be efficient with travel time and co-ordinating meetings, both planned and ad-hoc
Making travel arrangements
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Market Force
- Operations Support Executive
2013 - maintenant
In charge of customer relations by the establishment of the process from the client's signature to the custom project realization implemented for the client. Monitoring of the process. Development project signed with the client. Customer intelligence by mysteries survey, surveys. Providing advice to clients. Qualitative and quantitative studies.
Compétences: Efficiency, Reactivity, Innovation,Customer Relation, Organization, Marketing, Business Intelligence
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Padd
- Responsable adjointe
2013 - 2013
Gestion des stocks et commandes, gestion du personnel, organisation de salons et déplacement lors de concours, organisation d'une structure complète, gestion du SAV
Management des organisations
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Padd
- Conseillère de vente
2012 - 2013
Conseillère de vente magasin PADD
- Accueil, conseils, relation clientèle, gestion des stocks, mise en place du magasin, gestion de budget. Gestion des supports de vente, organisation de corners.
- Magasin :
Vente conseil clientèle, encaissement, responsable de caisse, gestion financière, étiquetage, mise en rayon, merchandising, gestion des commandes clients, réception des commandes, implantation du magasin.
- Salon du cheval :
Vente et participation à l'organisation.
- Championnats de France de Lamotte-Beuvron Sologne :
Stand ephémère vente et participation à l'organisation.
- Grande semaine de l'élevage Fontainebleau:
Montage du stand, vente et organisation en amont de l'exposition.
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Orange France
- Responsable Adjointe Processus Achat
2011 - 2012
Participation au Processus Achats
- Élaboration de fiches d'identité de processus et cartographie des processus
- Pilotage de la boucle de qualité par la mise en place d'indicateurs pertinents
- Convergence des pratiques et synergies des outils informatiques
- Mise à jour des procédures et déploiement de celles-ci
- Contribution au pilotage du processus par l'élaboration de tableaux de bords et documentations
- Participation aux Comités de Pilotage et Revues de Processus.
Mise en place d'une démarche qualité en vue d'une certification ISO
- Participation aux Comités de Direction
- Enquête terrain auprès des responsables de domaine et rédaction de comptes-rendu.
Réalisation d'un mémoire "Les enjeux et les conditions de réussite d'une démarche de certification" et présentation des conclusions à l'entreprise.
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Ecofestif
- Directrice evènementielle
2010 - 2012
Recherche d'intervenants, sponsors et partenaires
- Réalisation de dossiers de partenariats
- Négociations de contrats
Promotion événementielle
- Réalisation de matériels promotionnels
- Communication presse, radio, réseaux sociaux
Gestion logistique
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17 JUIN média
- Assistante production et journalisme
2009 - 2009
Assistante de Production
- Rédaction de documents
- Recherche d'intermittents (cameraman, preneur de son)
Participation aux tournages d'émissions
- Déplacement sur le terrain lors de tournages
- Participation aux tournages sur le plateau
Journées d'observation aux services Montage, Régie, Plateau
- Observations en salles de montage
- Échanges avec des professionnels, preneurs de sons, script, régisseur
Assistante journalisme
- Recherche d'invités
- Rédaction de trame d'entretiens
- Accueil des invités
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United Colors of Benetton
- Conseillère de vente
Ponzano Veneto
2008 - 2009
Conseillère de vente magasin prêt à porter
- Accueil clientèle
- Relation clients
- Vente
- Gestion des stocks
- Gestion de collection
- Inventaires
- Mise en place de vitrines
