Mes compétences :
COMMERCE
E commerce
Entrepreneurship
Hospitality
Hospitality services
Entreprises
Hôtel du Collectionneur Arc de Triompe
- Chef de Réception
2014 - maintenant
Hotel Hyatt Paris Madeleine
- Front Office Manager
2012 - 2014
Hotel Hyatt Paris Madeleine
- Assistant Front Office Manager
2011 - 2012- Oversaw all Front Office Operations
- Recruited and trained receptionists and night audits
- Maintained Hotel and Guest Security at all times
- Supervised all Hotel Operations in the absence of the Executive Team
- Handled guest complaints
- Monitored all guest services and ensured guest satisfaction
- Ensured that the department complied with and exceeded the SOP’s set by Hyatt Regency
- Assisted FOM with establishing written guidelines and controls, attained objectives (budgets and marketing Plan) written yearly and reviewed quarterly
- Assisted FOM with daily sell strategy as well as in daily operations
Hotel Hyatt Paris Madeleine
- Front office Supervisor
2010 - 2011- Managed day to day activities in front office including front desk, concierge bell stand, airport services, transport, doormen and guest relations
- Oversaw the smooth arrivals and departures of guests in the hotel
- Met and greeted all VIP guests of the hotel
Hotel Hyatt Paris Madeleine
- Front office professional
2009 - 2010- Cross training within Front Office : receptionist, night auditor, communication center, concierge, reservation agent
- Handled check-in, check out with extensive use of Opera,
- Acted as cashier dealing with debtor files, rooms allocation
Horwath HTL Hungary & Russia - Budapest
- Project Intern
2008 - 2008- Dealt with development consulting and project management, lease agreement analysis and negotiations and operator selection
- Successfully completed major assignments independently as well as with a colleague
- Interacted with key individuals of well recognised real estate companies such as TriGranit
- Regularly interacted with key individuals of global brand operators such as Scandic, Sol Melia and Accor
Hotel Grand Hyatt at Washington DC USA
- Management training
2006 - 2007- Performed the reorganisation of Housekeeping department's inventories
- Involved in the training of the employees with regards to the new stock procedures
- Monitored the booking, rates, and allotments and set up group rates
- worked in front and back office
Hyatt Regency Paris Charles de Gaulle
- Training in the financial department
Paris2005 - 2005- Responsible for accounts receivable, accounts payable and cost control
- Handled the purchasing department
- In charge of city Ledger
