BEN REJEB LEILA
EMEA Customer Service Agent, SIERRA WIRELESS
Une Maitrise LEA complétée par une spécialisation aux techniques export m'ont permis jusqu'ici d'intégrer des entreprises d'envergures internationales et de servir des clients à travers le monde. Aujourd'hui, dans le cadre de ma recherche d'emploi, mon objectif est de mettre en pratique mes compétences, mon savoir faire ainsi que mes expériences.
100 contacts2005 - 2010sales support for EMEA direct accounts and distributors
customer purchase order management, logistics coordination, resolution of customer request and issues, credit collection and relationship with EMS
Interface and coordinate with Supply Chain, Product Manager and Finance to endure deliveries of customers.
Managing and updating customer databases and entry of new customers
Order Processing and communication of ship commits to customer
Liaising with Finance to ensure credit management for customer
Liaising with Data Management for the on hold soft issues to ensure the order commitment from EMS.
RMA management being customers’ interface and SAP entries
EMEA customer stock management for the new launched products, samples requests and internal sales requests
Order entries according to process “Customer Order Management” & SOX Order to Cash
RMA management according to process “RMA Treatment”
Daily SAP sales data extraction for EMEA sales database.
Weekly PDA (Product Delivery Agreement) with Finance