Bitondo SONGE

Customer support expert in B to B and B to C services :
- Customer support,
- Telesale/ Retention,
- Quality

Then quality audit :
- Trained the new customer support;
- Audited, improved and advised the quality of the customer relationship
service;
- Field support.

- Benchmarking
- Communication Plan
- Competitive intelligence

English trainer for beginners (group and face to face)

- Quantitative and comparative analysis of the sales force
- Geomarketing survey