Cassandre CHAVEZ

En résumé

Entreprises

• BioMérieux (France) - Manager's assistant

  MARCY-L'ETOILE 2011 - 2012 French subsidiary “Customer Relationship Center” Manager’s assistant :
  • Management of the corrective actions towards customers through SAP system (module ECC Production), control of the veracity of customer’s claims, activation of credit notes.
  • Following update of a software : data input to evaluate level of customer’s satisfaction according to their feedbacks following training sessions done by bioMérieux.
  • Archiving (for 10 or 40 years) of phone questions and customers’ claims closed in 2011 which were processed by bioMérieux’s Hot-Line.
  • Organization of the manager’s timetable
  • VoIP project : set-up of staff’s trainings’ time-table and planning of cut-offs and switch to new VoIP phones. These in order to warranty a minimum service interruption in D2 building.
  • Data processing (by customer, product and occurrence) of phone calls received by the Hot-Line in 2011.

• BioMérieux (France) - Manufacturing departement

  MARCY-L'ETOILE 2010 - 2010 • Work inside clean room : weighing, machines feeding, sampling done for QC
  • Work outside of clean room : visual check concerning product’s conformity, packaging, palletizing, filling in of batch protocol records.

• Renault Trucks (France) - Trainee at the After-Sales Key Accounts Department

  2010 - 2010 Set up, lead and feedback of customers’ satisfaction for the After-Sales Key Accounts Department in France

• Supertape B.V. (The Netherlands) - Trainee at the International Marketing and Sales Department

  2009 - 2009 Telephonic market investigation on the French, Spanish and Argentinian markets in order to analyse opportunities of new products development

• PROABASTOS D.G. (Ecuador) - Trainee at the Administrative Department

  2007 - 2007 Administrative tasks within a distribution company (stock inventory, data capture, follow up and archiving invoices

Formations

• Fachhochschule Trier (Trier)

  Trier 2010 - 2011 International Business (DUETI)
  
  Betriebswirtschaft - International Business (in English, Spanish and French), Human Resources Management, International Management, Language courses : German (level C1 of the Common European Framework of Reference for Languages) and Swedish (beginner)

• Université Lyon 1 Claude Bernard

  Villeurbanne 2008 - 2010 Techniques de Commercialisation (DUT)
  
  Economy, Law, Accountancy, Marketing, Negotiation, Communication, Applied Mathematics, International Business, Management, Statistics, Language courses : German, English

• Lycée Notre Dame De Bel Air

  Tarare 2005 - 2008 Baccaclauréat Sciences Economiques et Sociales option Sciences Economiques

Réseau

• Angélique POULARD

• Arnaud SPERANZA

• Bonnard MARIANNE

• Emmanuelle SIGNOL

• Frédéric TSIMARIVO

• Marc BOUZIK

• Matthieu JOPPIN

• Michael DE ALMEIDA