Catherine HENNEBAULT

MICROSOFT FRANCE - from 2004 to present
“Premier” Support Contract Department - Services Division.

Operations Consultant
ITIL (Information Technology Infrastructure Library) and Microsoft Operations Framework (MOF)
· Developing and implementing ITIL and MOF best practices for our customers
· Conducting Operations Management Review, audits, and improvement projects in order to optimize the IT operations and processes in the customers’ organizations,
· Helping IT organizations to achieve reliability, availability, supportability, and manageability in their mission-critical systems,
· Delivering workshops on key operational processes.

Senior Technical Account Manager (“TAM”) - Finance sector
Leading a team of two TAMs for an important Microsoft France customer: Credit Agricole group (CA and LCL):
• Managing the relationship with the customers : more than 175 contacts in France,
• Improving the Microsoft technology adoption, focusing on delivering a high level quality of service
• Maintaining knowledge of customer’s current IT infrastructure and related operations, understanding the key operational risks in customer’s IT environment as a foundation for the service delivery management processes,
• Tracking and piloting the usage of the contracts,
• Providing the right resources when needed for projects, expertise transfers, emergency,
• Managing reactive incidents effectively, including the critical situations and technical crisis when occurring
• Seeking proactive opportunities for services to improve customer’s IT operational health,
• Contributing to effective account orchestration by participating in the integrated account planning process, and in the contract renewal process, including recommending contract size, scope for renewal.

GENERAL ELECTRIC Medical Systems - from 1997 to 2003
Europe Middle East Africa (EMEA) - Headquarter and manufacturing plant,
Information Technology - Infrastructure department.

EMEA Security Manager (since November 2001) - Reporting to the Chief Security Officer of GE Medical Systems
Managing an extended team of six persons to take ownership of security all over EMEA:
• Reinforcing security at the design level in all the Infrastructure projects using 6-sigma methodology,
• Providing security awareness within the business,
• Developing, implementing and tracking security integration plan for acquisitions and security separation plan for divestitures in compliance with corporate and GE Medical Systems guidelines,
• Reviewing and approving security for all network interfaces to other companies (i.e., third party connections) and for outsourcing agreements,
• Organizing audits and ensuring security operations (Administration, control, On-going monitoring and reporting, support of security equipments),
• Supporting Legal and Human Resources departments in developing and implementing processes relating to data privacy and security compliance.

EMEA Office Systems, E-mail and Collaboration Tools Program Manager (December 1999 to 2001)
Managing three project leaders and their associated teams (total ten persons),
• Defining the programs, projects and objectives of the teams,
• Defining and managing the budget for these programs/projects,
• Recruiting contractors or employees, outsourcing to Indian company,
• Working closely with Security and Servers' teams, Telecom and Network Teams with Asia and Americas,
• Integrating all the GE Medical Systems acquisitions (Due Diligence, Audit, Request for quotation),
• Ensuring 6 sigma methodology usage within all the new cross-Infrastructure projects

EMEA E-mail Project Leader (1997 - 1999)
Leading a team of three engineers,
• Driving the projects in EMEA scope or global scope (world-wide) with America and Asia,
• Deploying Microsoft Exchange on 7000 users and phasing-out Profs and MS-Mail,
• Defining capacity planning, servers/clients upgrades, and backups strategy,
• Implementing monitoring and reporting tool, anti-virus tool,
• Integrating E-mail in the Intranet and defining the Internet Architecture,
• Putting in place the Europe-Americas connexion and the connexion to the Corporate Exchange network,
• Driving global meetings, phones and video conferences with Asian and American counterparts,
• Insuring Year 2000 compliance with secure transition, Going through audits for ISO and FDA compliance,
• Using 6-sigma methodology.

ALLIEDSIGNAL Braking Systems Europe (Bought by BOSCH Braking Systems Europe on April 1996)
Headquarter and plant - Information Systems and Services Department - Europe and Eastern Europe responsibility

E-mail Administrator (1996 / 1997)
• European Microsoft Mail deployment on Netware 3.12,
• Building the European messaging hub with an Exchange Server on Windows NT Server 3.51,
• Microsoft Exchange deployment in Europe,
• Disconnection/parting between AlliedSignal and Bosch Messaging Systems.

Servers and LAN Administrator (1995 / 1996)
• Users and resources separation between AlliedSignal and Bosch,
• Netware 3.12 Servers administration and organisation, Backups strategy,
• LAN deployment and evolution in the production sites (factories) and at headquarter.

Office Systems and Software Packages Leader (1993-1994)
• Users technical assistance on computers, printers and asset management with Quetzal,
• Production launch of a funding software package for the financial reporting to the United States,
• European support of the technical interface (SQL Server with OS/2 then Netware),
• Capacity planning and monitoring: software, operating system.

SMA BTP Paris Headquarters (July 1992-January 1993)
Mutual benefit insurance company in building industry and public works / Office Systems Department
• Audit and organisation of editing needs for a projects’ management application,
• Computers’ tuning (OS/2 PCs configuration with Lotus office suite and mainframe emulation),
• Audit and implementation of an E-mail System (cc: Mail, Office Vision),
• Trainer on Office Vision for the users in France.