Mes compétences :
Commerce international
Marketing opérationnel
Service client
Relations clients
Entreprises
Airbus Group
- CRM DataBase Manager
Blagnac 2014 - maintenantMission: guarantee quality & up-to-datedness of the entire CRM database
* Create, maintain, expand and exploit a complex DB (Sales campaigns, accounts, contacts and financial data)
- Implement CRM DB process interfacing local ERPs & worldwide commercial network
- Collect needs from Users, Marketing Directorate, Sales teams to express functional specifications for CRM adaptation/evolution
- Provide functional support to CRM Users: create user manuals, trainings, reporting
* Potential customers management: qualification, follow-up, transformation
* Design & execution of operational marketing campaigns
Blagnac 2010 - 2014Mission: Promotion & follow-up of multi-products Export Sales / Latin American Market
Business Management of Central & Southern American countries (6% of global turnover)
- BUSINESS CONNECTIONS warranty & customer support (Relationships with Customers /
Distributors / Subsidiaries / Suppliers / State bodies)
- SALES PROMOTION = technical & commercial canvassing, management of prospects &
customer portfolios, coordination of the distribution network, trade shows, etc.
- EXPORT SALES MANAGEMENT = input, follow-up & management of orders, interface between sales & production, customer satisfaction, litigation mediating, shipments, export, customs
Results: turnover increased by +15% in a three-year period – Decrease of reclaims – Increase of customer confirmation – Increase of customer loyalty
Spot Image
- Customer Relations Manager
Toulouse2006 - 2010Mission: Launch of the new KOMPSAT-2 satellite offer / International Market
In close collaboration with the Marketing Department: definition & implementation of the operational management loop
• Upstream to the commercial launch
- Implementation of the internal processes of orders, reporting, and definition of the new commercial management tools (Incl. On-line catalogue)
- Structuring of trade exchanges with the supplier
- Numerous coordination stays (Distributor / Supplier) – Seoul, South Korea
• Marketing phase
- Customer support management
- Commercial network support for a better appropriation of the offer
- Prospection and commercial promotion, increase of the turnover
Results: Doubled turnover over a three-year period – Good knowledge of the operational loop of integration of a new product in the sales portfolio – Improvement in the Customer Relations Manager function – Successful experience in the sale of satellite imagery solutions (Understanding both customer needs and expectations)
TELEFLEX MEDICAL SA
- Sales & Marketing Assistant
2005 - 2006Mission: Price audit / Interface between the Customer Service and the Cell of Markets
- Checking & arbitrating in price litigation
- Customer service: entering orders & credit notes, customer relations
- Cell of Markets: price offers & invitations to tender
AMBLARD SA
- Business Representative
2005 - 2005Mission: Telephone canvassing for foreign business & marketing communication
- Finding new distributors throughout Spain & the U.K.
- Participation in the establishment of the web site in French and translations
- Translations of rates & catalogues from French to English
- Collection & analysis of statistics relating to the aquarist market
TRANSEURO
- European Transport Commissioners (Afretors) Assistant
2004 - 2004 - Working with Word, Excel, Access & processing mail
- Everyday telephone correspondence mainly with Spain
- Customer relation with most of the 25 EU countries & Negotiation
CARREMAN MICHEL THIERRY
- Export Trade Assistant
2003 - 2003 - Use of management operating system AS400
- Mailing of fabric lengths and robracks, follow-up of colour studies
- Correspondence in French & English
- Initiation into the use of export documents
AMTEL
- Telemarketer
Paris2000 - 2001 - Sale of subscriptions to magazines
- Information campaign on the Besson law
