Cyril GRABSCH

- Pre sales & sales activities for SAP consulting french market
- Pre sales activities for german & swiss market
- French/German/English speaking SAP consulting resources recruitment
- New SAP technologies observation
- Service Management midsize and bigger accounts

For one customer in the Life Sciences sector
- Audit of the various support team processes (7+1 Waste Workshop, SIPOC analysis, Enquiry actions on customer business & IT levels)
- Implementation of measure methods & tools (Value Stream Map Workshop, Pareto methodology, root cause analysis on all support incidents to identify the support optimization potential)
- Analysis of all indicators in order to brainstorm about all possible solutions & workstreams answering to the Lean / Six Sigma project expectations
- Evaluation & selection of the final solutions & workstreams having the requested ROI to achieve the Lean / Six Sigma objective
- Definition of the various KPIs & corresponding tools to control the results of the implemented solutions
- Implementation of Visual Management Boards & Scrum Meetings

- Service Management of all maintenance services for several customers around SAP applications and other technologies
- Project Management on SAP applications
- Client relationship management & business development
- Budget management

- SAP Logistics transition lead to externalize the run support services of an energy & utilities world wide leader.
- Roll-out support on the integration of a new german site in the brand new core model of a manufacturing world wide customer.
- SD/MM build of an intercompany process for a retail company

Junior buyer from 2000 to 2002, starting from 2003 senior buyer & responsible of the material purchasing department:
- Management of the purchasing & warehouse team (8 team members)
- Average purchasing amount of the department: 13,5 million Euros
- Management of a warehouse with monthly average volume of 1.000.000 €
- Reduction of 18% of the stock by outsourcing a part directly in the purchaser's warehouses (requesting also an information system adaptation)
- Senior SAP MM Key-user

Responsible of the rental department:
- Advertising campaigns & trade fair
- Prospection of customers
- Flat visits
- Customer follow-up
- Contract management