Cyril Zacarias

- Responsible for the coordination of all enhancement requests initiatives.
- Supervise the functional definition, functional design, QA functional testing phases of KOMPASS developments.
- Responsible for the functional evaluation of impact and risks as part of the work request scoring process.
- Manage functional support process with JDA Software and other software vendors including client support cases resolution on a global basis.
- Assist the SCI Director and Solution Manager in building KOMPASS solution roadmaps and global solution governance activities.
- Spread and promotes state-in-the-art standards into the KOMPASS functionality by capturing best practice Day-In-The-Life (DITL) and Ways of Working (WoWs) across the KOMPASS markets in constant liaison with the SCI Regional Managers and SCI Analysts.
- Benchmark supply chain practices across the McDonald’s system keeping up with technology evolutions and trends. Work with McDonald’s to improve ROP solution standards and processes. Anticipate, prepare and facilitate McDonald’s Global Functional audits.
- Design and build new KOMPASS solutions to support McDonald’s current and future requirements.
- Develop enhancement requests framework documentation including case studies and impact/risk assessments.