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David DE LA PEÑA

Bois-Colombes

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Marseille ainsi que le résultat des européennes dans les Bouches-du-Rhône.

En résumé

After 11 years working at Transportation Working Systems, developing and supporting software solutions for road and structure maintenance, I joined IBM Cloud Support in August 2014 just after graduating from a Master of Engineering (M.Eng.) (French academic title: Ingénieur Diplômé), Information system architecture and e-business at Polytech Marseille (France).

As Technical Support Engineer I am a member of EMEA UrbanCode Support Team, delivering support for UrbanCode Deploy, Release and BluePrint Designer.

I am in relation with engineers from global companies, troubleshooting technical issues related with Devops and UrbanCode products. As UrbanCode products are highly integrated with tier solutions, I tackle problems related with: Network, Database, Java application/server performances, Agent/Server architecture, High Availability, Load Balancing, Shell/Groovy/Python/Javascript scripting, CLI/REST, SPA web client, continuous delivery design process.

The troubleshooting process is based on Kepner & Tregoe problem solving to perform root cause analysis (RCA), make decisions, and implement resolution plans to provide high quality support service to customers.

I am using written and spoken English, French and Spanish with customers located in EMEA region but also worldwide for high severity issues.

Real autonomy working and very good customer relationship. Managing weekly calls with customers to review full open tickets situation but also discuss about detailed technical issues when needed.

Mes compétences :
Solr
Javascript
JEE
Net
Portlet
C#
Architecture logicielle
Communication

Entreprises

  • IBM - Staff Software Engineer

    Bois-Colombes 2014 - maintenant As Technical Support Engineer I am member of L2 EMEA Team part of IBM UrbanCode Support , delivering technical support worldwide for UrbanCode Deploy, Release and BluePrint Designer.

    I am in relation with Engineers from global companies, troubleshooting technical issues related with Devops and UrbanCode products. As UrbanCode products are highly integrated with tier solutions, I tackle problems related with: Network, Database, Java application/server performances, Agent/Server architecture, High Availability, Load Balancing, Shell/Groovy/Python/Javascript scripting, CLI/REST, SPA web client, continuous delivery design process.

    The troubleshooting process is based on Kepner & Tregoe problem solving to perform root cause analysis, make decisions, and implement resolution plans to provide high quality support service to customers.

    I am using written and spoken English, French and Spanish with customers located in EMEA region but also worldwide for high severity issues.

  • Monext - Stage ingénieur sécurité web

    Aix-en-Provence 2014 - 2014 PCI-DSS, OWASP, Code reviewing, Cenzic.
    Maven, Checkstyle, Eclipse.
    Shell scripting.
    Javascript.

  • Auto-entrepreneur - Développeur Web

    Cherbourg 2010 - 2012 • Création et sites web (prix spécial au concours Géoportail 2010)
    • Création d'un système de classement via Google Spreadsheets
    • Développement de modules/composants sous Joomla
    • Création de templates Joomla, WP
    Infographie
    • Création de logos, flyers. Mise en place charte graphique.
    • Génériques vidéo animés.

  • Transportation Working Systems - Responsable Support

    2008 - 2012 Gestion complète du support technique : Pré-requis matériels/réseau,
    Planification, Installation serveurs et déploiement clients par télémaintenance,
    Documentation, Suivi, Conseil. Gestion et organisation des mises à
    jours/installations serveurs sur 50 sites (collectivités/bureaux d'études) en
    France et à l'étranger.
    Technologie : JEE ( JBoss / Java Web Start ) sur serveur WS2008/Linux.

  • Transportation Working Systems - Développeur d'applications informatiques

    2001 - 2008 • Création d'interfaces utilisateur en Swing sous Eclipse au sein d'une équipe de développeurs Java.
    • Création de reports dynamiques en JEE : Etat de l'art, sélection et intégration d'une API (Jasper
    Report/Open Report)
    • Étude et portage d'une application métier VB6 en .NET (VB, C#)
    • Création d'applications embarquées Pocket-PC : embeddedVB/XML
    • Interface BDD (VB/ORACLE) : DAO/ADO / Subclassing / IHM Dynamique
    • Installation serveurs client léger : CITRIX/TSE
    • CITRIX Certified Administrator (CCA) - 2004

Formations

  • Polytech' Marseille Pôle Luminy

    Marseille 2012 - 2014 Ingénieur

  • Université Aix Marseille 3 Paul Cezanne (Aix En Provence)

    Aix En Provence 2000 - 2001 Licence

    Licence Professionnelle Systèmes Informatiques et Logiciels - Major de promo

  • Université Aix Marseille 3 Paul Cezanne (Aix En Provence)

    Aix En Provence 1998 - 2000 DEUST

    Maintenance Industrielle des systèmes automatisé

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