Diakite Ladji

Strategic Marketing including the elaboration, defense and promotion of marketing policies next to government agencies such as the regulators and to various actors of the telecommunications industry such as the telecom operators.

European and international telecommunication standardization officer.

Technical studies and work groups management.

The company: Alcatel-Lucent specializes in telecommunication equipments manufacturing.

My position: Assist account managers create customer loyalty and develop businesses by providing to network operators the in-depth technical consulting and end-to-end solutions/technologies/products information that may influence the requirements for the transformation of their legacy networks or for the creation of green field networks or new services.

Main responsibilities include

• Providing consultancy on end-to-end network solutions architectures (IPTV, VOIP, HSI, VOD, …), technologies (IP, MPLS, IMS, GSM, UMTS, …) and products (IP routers, Optical switches, MGC, MGW, …),
• Animating technical workshops on customers’ networks requirements or issues,
• Organizing lab visits for the customers,
• Analyzing customers’ business requirements or networks evolution needs,
• Driving accounts opportunities for new services/networks roll-out (in-depth and high-level technical presentations, solutions designs and presentations, RFI/RFQ/bid technical responses documentation, …).

Lead pre-sales and post-sales technical support team. The responsibilities include management activities (30%) and technical support activities (70%).

Management activities included people management and project (pre-sales and post-sales) management

Technical support activities included:

• Main pre-sales tasks:
o Tender support (network high-level design and products/features/releases selection validation, implementation procedures and test strategies design/quoting, operation procedures design/quoting, etc.),
o Network ‘feature acceptance/field trial/type approval/customer qualification’ test plan design and execution follow-up, test results analysis and defects tracking/reporting,
o Customer demonstrations and visits management,
o Field technicians training on new products features and implantation procedures.

• Main post-sales tasks:
o Network management systems install/upgrade plans, procedures and commissioning test plans design and execution follow-up, install/upgrade commissioning test results analysis and defects tracking/reporting,
o Network migration/upgrade plans, procedures and test plans design and execution follow-up, migration/upgrade test results analysis and defects tracking/reporting,
o Network audit plans and procedures design and execution follow-up, audit results analysis and reports validation,
o Network trouble tickets management.

Create a technical consulting unit to implement technical consulting and network operations services targetting the new entrants into telecom market. Main responsibilities included:

• Analysing new entrants technical misses and needs and, designing consulting and network operations services matching those misses and needs,
• Designing the trainings and certification process and levels needed to implement those services,
• Staffing and training the services implementation personnel,
• Deploying the business.

Lead network management software development projects.

Lead multi-modality imaging device development projects.

Detached research engineer in software engineering at the INRIA (Institut National de Recherche en Informatique et Automatique).