Dominique KON SUN TACK

Technical and financial review of all major CAPEX projects and integration with medium term business plan.
Analysis of all major projects, and recommendation to the executive committee. Sales forecast and sensitivity analysis in the financial model. Technical review and costing of different alternatives, competitive environment review.
Analysis and consolidation of the enterprise risks at local and regional that includes operational, financial, legal, and commercial. Set up of a risk management system that reports to the executive committee.

Head of the customer service department during the take over of the existing water company and set up of a joint venture company.

During the first year, the department was reorganized, the salary and appraisal system was completely changed. At the same time I had to implement a new call center and work management system that has to be integrated in the daily operations, as well as oversee a complete renovation of the service center, and a full hardware upgrade of the core billing and information system.

In charge of more than 250 staff, of all the branch offices and of all of the supporting activities:

. Ten branch offices + one Call Center
. Field operations: Meter replacement and repair (350,000 installed meters), inspection etc..
. Information System: Billing, Customer information system, work management

The major projects carried on were:
. Process streamlining in order to improve customer experience.
. New services introduction in order to differentiate us from other comparable companies, and to improve the image of the company.
. Reduction of woking capital by managing the stock level, and by shortening the cash conversion cycle

During this period, the local economy knew an explosive economic growth that at the same time created a high staff turn over, as well as raising customers expectations, making the projects mentioned above necessary but also challenging.

70 staff in the department.
. Branch office and Call center
. Customer information system
. Water meter center
. Field work
. Engineering
. Marketing

Coordonation of cross-functional projects aiming at achieving operational improvement (efficiency, process, working capital, revenue..)

Including:
. Field work instruction
. New technology and tools (Dataloggers, leak noise logger, correlators, etc..)
. Assessment of existing suppliers, review of procurement and planning process
. Stock management and supply planning
. Wastage reduction

Development of hydraulic models for clients. Support for their applications (operational optimization, water quality studies, capacity planning)
Support on implementation of geographic information systems
Technology survey on hydraulic modeling software trends.
Development in Visual Basic of a modeling software for lake eutrophication