Domitille Michalon

Manage, develop and secure Retail industry customer
Maximise revenues and account profitability
Define and carry out the account strategy
Negociate offers and ensure customer relationship follow up
Lead, organise, coordinate and manage the account team (local and global)
Manage creation of contract and processes for new services
Develop partnership with 3rd party providers
Be alert and analyse recent information on sector and competitors
Overlook global and local revenues, ordering and billing

*Management of a large global contract (20M€ revenue/year)
*Write answers to Request For Proposal/Information
*Manage, develop and maintain customer relationship
*Define strategy, build development plans, reporting to hierarchy
*Identify, prospect and address new opportunities and projects
*Manage internal teams to prepare adequat customer offers
*Present entire porfolio of BT Global Services products and services (Infrastructure and Services) worldwide.
*Maintain high customer satisfaction

* Management of small to medium size contracts (10M€ revenue/ year in total)
*Specialised in data and voice services (Networks, ToIP, Satellite...)
*Write answers to Request For Proposal/Information
*Manage, develop and maintain customer relationship
*Define strategies, ADP for key accounts and customers
*Identify, prospect and address new opportunities and projects
*Manage internal teams to prepare adequat customer offers
*Present full portfolio of BT Global Services products and services
*Maintain customer satisfaction
* Contract renewal

*Answer RFQ, give estimates, budgetary offers
*Work on comparative analysis
*Validate pricing tools (business case models) with DOA, evaluate margins and discounts
*Create order forms (internal and external)
*Follow-up site implementation
*Build/Create internal processes (Billing, Ordering and Pre-sales)
*Customer and provider relationship, negociate prices/costs
*Billing (Voice and Data)