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Dy ALEXANDRA

Paris

En résumé

Mes compétences :
Capacité relationnelle
Capacité d'adaptablilité
Marketing opérationnel
Polyvalante
Benchmarking
Intelligence économique
Travail en équipe
Gestion de projet
Webmarketing
Marketing international
Référencement naturel
Community management
International business development
Management
Réseaux sociaux
Microsoft Office
Autonomie
Adobe Photoshop
GIMP

Entreprises

  • Google - Quality Control Analyst and Training Mentor

    Paris 2015 - maintenant QCA Responsibilities:

    - Liaising with Global Escalations team to quickly handle critical and time-sensitive escalations, protecting Google’s brand
    - Make deep dive investigation and root cause analysis of high profile issues with local listings
    - Analyzing data's accuracy and reliability according to Google's policy, editing it and taking responsibility for publishing it onto the front end (internet).
    - Managing relationships with these businesses, advising them on the different opportunities to generate a successful impact and maintain a strong visibility of their profile. (France, UK, Switzerland and Canada)

    Training Mentor Responsibilities:
    - Giving trainings to new hired operators or under-performing evaluators
    - Giving feedbacks and participating to meetings with team leads to plan the trainings
    - Point of contact for policy questions in a multicultural team (100 evaluators)
    - Proactively Identified trends and found solutions for the training of the operators onsite

  • Google -  Data Quality Analyst

    Paris 2014 - 2015 - Reviewing and researching patterns in data, focusing on details and taking action to improve data accuracy
    - Identifying issues or inconsistencies in data and proactively question data quality
    - Making phone calls to business representatives to retrieve and/or verify information
    - Working as part of a large project team on several different projects simultaneously
    - Ensuring high level of customer satisfaction and reinforcing the professional image of Google to business owners
    - Working on different markets: UK, US, Canada, Switzerland, France

  • Clopinette - Webmarketing & E-commerce project manager

    2013 - 2013 - E-marketing project management: website improvements, product sheets & pictures
    - E-commerce control: affiliation, clients’ prospection, e-mailing, partnerships
    - Search engine optimization
    - Benchmark of competitive strategies
    - Environmental scanning: technology, competitors & market
    - Telemarketing for B to B customers, customers relations management

  • ARCHOS - Marketing Development - Marketing project manager

    Igny 2012 - 2012 - Responsible for the development of the new digital music players range throughout European
    - Environmental scanning: market, competitive, technological, marketing, brand image
    - English and French specifications sheets writing
    - Packaging for MP3 players and tablets accessories design

  • EDF - Customer relations manager

    Paris 2011 - 2012 - Service contraction and the contract termination
    - Front Office (phone) and Back Office management (administrative) for the customers portfolio
    - Customer advices to reduce their energy consumption
    - Commercial and promotional plans

  • Vivats - Marketing & Communication Project Manager

    Marcq en Baroeul 2010 - 2010 - Analysis of the internal management and improvement proposals in-line with the legal status
    - Elaboration of the communication plan and marketing positioning
    - Management of the relationship between the agency and partners for a media campaign

Formations

Réseau

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