Eric Cazin

Eric Cazin

Service Delivery Manager, Verizon Enterprise Solutions

A l'écoute d'opportunités
 

En poste chez Verizon Enterprise Solutions

Précédents : Verizon Business, LAMBDANET/COGENT, FLUXUS (Now BT)

 

Précédents : Institut De Préparation À L'Administration Et À La Gestion

 

    En résumé

    Working for Verizon since 2004, I'm a Client Services Manager since 2007. Currently Lead Consultant Client Services Manager (ITIL equivalent: SDM), I'm in charge of one of our TOP 5 French customers in term of governance complexity and turnover. Ensuring the best customer experience possible, the Client Services Manager is also accountable of the contract execution. I'm also accountable of the profitability, resources usage, SLA compliance and I lead the virtual service team assigned to the customer. I'm always listening to the market for great job opportunities (international environment).

Parcours

Lead Consultant Client Services Management

Chez Verizon Enterprise Solutions

De septembre 2007 à aujourd'hui
Currently Lead Consultant Client Service Manager (ITIL equivalent: SDM), I'm in charge of one of our TOP 5 French customers in term of governance complexity and turnover. Ensuring the best customer experience possible, the Client Service Manager is also accountable of the contract execution. I'm ...
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Account Manager

Chez LAMBDANET/COGENT

De 2001 à mars 2004
Was in charge of medium size accounts.
 

Account Manager

Chez FLUXUS (Now BT)

De 1998 à 2001
I was in charge of medium size accounts. Specialized in housing and web development.
 

Compétences

 
  • France
  • ITIL
  • Six sigma

Langues parlées

 

Centres d'intérêt

 
  • founder of the Photo Club Verizon