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Eric CLERJEAUD

Courbevoie

En résumé

19 years in Consulting.

Customer Success Management
Advisory on full CLO & CTO agenda.
Business Transformation
Professional Services Management
3 Native Languages - 2 Languages Basic.

Further to Project/Program management, responsibilities also include Professional Services pre-sales, SoW writing, Partner management, Recruiting and new-hire coaching.

Mes compétences :
Chargé de mission
Consulting
Consulting Services
COO
DIRECTOR
Professional services

Entreprises

  • Saba Software - Customer Success Manager

    Courbevoie 2014 - maintenant As a Customer Success Manager, I am the customer’s primary point of contact for the life of their relationship with Saba.
    My role aims at maximizing customer satisfaction and enhance the overall experience with Saba, by working closely with Sales, Product Management, Marketing, Professional Services, Finance and others; and impacts adoption, ensures healthy usage levels and demonstrates sustainable value from the customer’s Saba solution.
  • Saba Software - Engagement Manager

    Courbevoie 2003 - 2014 PROJECT MANAGEMENT
    Managed a large number of projects for multiple global customers, defining, implementing and executing all project management procedures, i.e. work planning & resource mgt, cost & financial management, scope management & change control, risk & issue management, management alignment & project communication.

    References:
    Ansaldo - HUG - PwC - Danfoss - GfK - Alcatel Lucent - Axa - Novartis - Rhodia – IBM/Renault - Schlumberger/Sonangol - KLM.


    SOLUTION IMPLEMENTATIONS
    Has successfully set up a variety of business solutions involving HCM packages for many multinational clients.
    Among others, executed business requirements analysis, process to solution package mapping, gap analysis, blueprint definition, package configuration, dev functional specifications – unit testing - user acceptance testing, go live support etc…

    References:
    MB Academy - Mercedes Benz - Acergy - MAN - Renault.
  • Moneypower - Senior Practitionner

    2002 - 2003 Executed a Cash Flow optimization project for a European Communications & Defense player.

    Reference:
    Communications and Defense.
  • Deloitte Consulting - Senior Consultant

    Puteaux 1996 - 2002 PROJECT MANAGEMENT
    Managed a large number of projects for multiple global customers, defining, implementing and executing all project management procedures, i.e. work planning & resource mgt, cost & financial management, scope management & change control, risk & issue management, management alignment & project communication.

    References:
    TMM - Lubrizol - Philip Morris.


    STRATEGY & OPERATIONS
    For diverse types of customers, conducted initiatives in either strategic or operational analysis such as:
    - Led the definition of a European logistical strategy for a major luxury group;
    - Assisted a global software editor in defining new components to its product portfolio;
    - Assisted a large Retail company in preparing for €-compliance, both from an operational as well as Infrastructure point of view.

    References:
    SAP - Groupe Richemont - Staples.


    SOLUTION IMPLEMENTATIONS
    Has successfully set up a variety of business solutions involving ERP packages for many multinational clients.
    Among others, executed business requirements analysis, process to solution package mapping, gap analysis, blueprint definition, package configuration, dev functional specifications – unit testing - user acceptance testing, go live support etc…

    References:
    Philip Morris - Mobil Oil - Allied Signal – Karlsberg.

Formations

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