Eric NORMAN
Strategic Oursourcing Solutions Manager, IBM
Hello,
I have 15+ years of experience in ICT sales and management by working for Microsoft, IBM, Togo Telecom, N-Soft. I spent 10 years in Microsoft Sales and Services Teams, where I worked as Account Manager for CAC 40 Bank and Insurance companies and IT management strategy advisor for Fortune 500 firms accross EMEA region. I previously worked in Telecommunications companies in positions such as presales representative, operations manager and Internet architect.
My education background is executive MBA at University of Quebec at Montreal and University Paris Dauphine. I am also Electrical Engineer with Msc from INPHB.
I worked, visited and have good knowledge of Europe, Middle East, Africa, USA, Canada, Argentina and China.
I am a happy husband and father and succesfully deal with family and professionnal lives, including during expatriation and relocation.
62 contacts- International strategic outsourcing bid management, bid team orchestration
- Design of commercial and financial IT outsourcing solution for major companies in banks and diversified industry sectors
- cost reduction and quality of service improvement with IBM Global Delivery Model
2007 - 2009; Trusted IT management strategy Advisor to CIOs for Premier Bank and Insurance customers, Key Projects Manager
; Microsoft France Business developer in Services area for Key Accounts in Finance practice(CAC 40 Bank and Insurance)
; Microsoft EMEA Software + Services Great People Great Performance Award Winner 2008 (software and services)
2003 - 2007;Accompanying Premier Customers in adopting Microsoft technologies and Best Practices, ITIL, MOF, CMMI, SOx, Business Continuity, Security
;Onsite delivery and management of Audit, Readiness to strategic Premier Customers, Partners and Subsidiaries across Europe, Middle East and Africa (EMEA) region.
2000 - 2003;Provide high level Support and handle complex escalations in order to achieve Customer Satisfaction
;Expertise in Windows Server Operating System for CAC40 and multinational corporate accounts
1999 - 2000;In charge of Exhibitions, modeling, demos and marketing documentation inside the sales team
;In charge of designing and dimensioning telecommunications architectures for customers and partners
;Operations Manager of the BDL fax and voice over IP worldwide network, managed 4 engineers
1997 - 1999;Implemented TOGO Telecom Backbone and Internet Access for Internet Service Providers (SUN Solaris servers , CISCO routers, Netscape Enterprise messaging server)
;Web design to Customers (Linux and Windows, Apache and IIS, FrontPage, Dreamweaver).
;I managed a team of 6 engineers
