Eric Valin

• Accounts: Michelin (30 Countries – North/South America + Europe + Middle east)
• Cost: Accountable for Profit and Loss, compliance with Statement of Work, Transformation projects and Cost take out programs
• Customer Satisfaction: Service Level management and reporting in conjunction with Service managers and delivery teams to meet CSI objectives
• Compliance: Control compliance of delivery including Security policy, Quality Assurance, Statement of Work, service catalog, SEM and SRM.
• Community: Maintain consistency within the delivery community across all geographies/organizations.

• Network Architecture and Transformation
• Accounts : Solectron *15 Countries* (2000-2002), Rexel-PPR *15 Countries* (2002-2003), Michelin *28 countries* (2005)
• Due Diligence, Assess customer’s business, security and technical strategy, interlock outsourcing operations requirements and other platforms
• Develop network architectures, Adapt to delivery organizational and cost effectiveness constraints, Develop migration roadmap, Setup/maintain worldwide technical solution catalog, provide technical guidance to zone Delivery team.
• Outsourcing Service Engagement
• Accounts: Rexel-PPR *France* (2003)
• Activities: Design Network Transformation road map, Global network solution design, Define Statement of work, Define Staffing plan, Commit Service Level Agreement, Document Service Responsibility Matrix, Define Cost case.
• Manage Europe Network Transition
• Accounts: Michelin *25 Countries* (2004)
• Activities: Joint Verification, Refine and implement Staffing plan, Enforce Service Level Agreement, clarify Statement of Work and Service Responsibility Matrix, Define Enterprise Operational Process, Budget management and cost case alignment, Project management and reporting

• Provide in-class theory and hands-on training for customer's Network/NOS administrators (Cisco and Novell platforms).
• Act as a competency segment leader (Novell, Cisco and Citrix), education, cascade vendor information, technical news and customer leads to other practice leaders.
• Collaborate with the sales engineers to meet the customers and assess their business and technical needs.
• Develop technical solutions and run “proof-of-concept” upon customer validation - Integration of multi-vendor technologies –.
• Supervision of the project implementation and provide technical directions to team members.