Florian Bertaux

Technical Support Account Manager for key accounts

I am in charge of technical support relationship with Platinum and Premium Key accounts. First contact point for technical, operational and production's queries, I provide custom advice, technical and operational practices
I manage operational and technical staff engaged by SOPHOS, crisis situations and help my customers in their projects
I develop a high level of satisfaction, renewal and extension of service contracts

Support of Puremessage For Unix for key accounts & ISP. (France, Spain) i.e: Orange Business Services, Dassault Aviation, Thales ...

I was in charge of support for the SOPHOS PureMessage For Unix installed on key accounts linux platforms.
My main mission was to provide advice and technical support in relation to security (system and software), Postfix configuration, Policy security creation, Analysis of system attacks, system and software tunning.
Expand UNIX/Linux internal knowledge base

Support of Windows SOPHOS products (Virus, Spam, Console)
My main mission was to:
- Provide a professional analysis of customers problems
- Bring the support, installation, configuration and integration on customers network, of SOPHOS Windows products
- Bring a full support on virus disinfection, Spam fighting and fix Windows system security issue
- Expand Windows internal knowledge base

Working on CAPGEMINI Internal support level 3

- Enduser support for Office, system audit, virus desinfection, PDA
- Basic development (system inventory, auto installer... )
- Advanced deployment Script
- Antivirus Support, installation, configuration and security compliance (McAfee)
- Computer security checking (eye digital product)

Bring support of on CAPGEMINI customers - Moulinex and Brant

- AS400 support (basic management, unlocking invoice, unlock account)
- Lotus Notes administration (password and accounts management, bases access, Lotus Notes client configuration)
- Operating System support