Frank Dormont
External communication director CMA CGM
CMA CGM: the world’s third largest container shipping group
Founded in 1978 by Jacques R. Saadé, today CMA CGM is the world’s third largest container shipping group and number one in France.
CMA CGM is headquartered in Marseille (France), and operates out of over 650 offices and agencies in more than 150 countries. With regular services on over 170 shipping lines, the Group manages a dense network capable of meeting the expectations of its customers all over the world. It is also one of the first global shipping operators to have control over the whole logistics chain offering a door-to-door service that integrates both inland waterway transport (River Shuttle Containers) and railways (CMA Rail), as well as port handling facilities and logistics on land.
For 33 years, the CMA CGM Group has stood out for its team spirit and level of service. Based on the listening skills, expertise and total commitment of its 17,000 staff members worldwide, CMA CGM offers efficient services and innovative products such as, for example, shipping lines dedicated to certain markets, eco-friendly bamboo-floor containers and information technology tools like the eco-calculator.
The CMA CGM Group’s primary objective is to meet the growing needs of its customers from a sustainable development perspective.
2008 - 2012Naval Defence Systems & Energy division (Systèmes Naval de Défense & Énergie) (12,300 employees – Revenue: €2.5bn)
➢ Strategy:
• Roll-out of corporate communications policy in France and abroad
• Management of media plans for various countries
• Employer brand recognition development planning, including recruitment shows and relations with engineering schools (www.trophéeposeidon.com)
• Definition of communication priorities and development of the recruitment website ( www.dcns-si.com )
• Roll-out of ethical and corporate social responsibility guidelines as part of group-wide Championship growth strategy.
➢ Budget:
• Coordination of group communications budgets (€14m).
➢ Multimedia:
• Definition and implementation of website and social network strategies ( www.dcnsgroup.com )
• Development of computer programs to manage communications databases, video & photos libraries, contacts, marketing documents, etc.
➢ Publishing:
• Management of publications (annual report, CSR report, code of ethics and guide, product catalogue, marketing documents, etc.).
➢ Management:
• Corporate communications team (six people) and coordination of work performed by heads of communications of DCNS centres and divisions (15 people)
• Relations with French government administrations and ministries (Ministry of Defence, Navy, etc.).
➢ Trade shows & PR:
• Management of 22 trade shows in various countries and corporate events in France (including tours of DCNS facilities by high-level visitors and delegations)
• Development of sponsorship policy, including measurement of return on investment
• Management of VIP events, including tours of inspection by the French president, ministers and high-level international visitors
• Management of corporate events and ceremonies in France and abroad (launches and float-outs, ‘first-cuts’, signing of contracts with Brazil, Morocco and Malaysia)
• Management of first portion of the group’s Filières du Talent corporate citizenship programme ( www.lesfilieresdutalent.com ).
2007 - 2008Propulsion Business Unit (1,100 employees – Revenue: €900m)
➢ Strategy:
• Organisation of communications by product line (civil nuclear engineering, naval nuclear engineering, propulsion, energy, etc.)
• Reorganisation of communications department
• Development of communications concerning civil and naval nuclear engineering
• Coordination of work by steering committee and site managers
• Definition of communication priorities.
➢ Budget:
• Coordination of group communications budgets (€1.5m).
➢ Multimedia:
• Setting up of e-communication tools
• Supervision of overhaul of group website and intranet.
➢ Trade shows & PR:
• Organisation of and team leadership for corporate meetings
• Team leader for EMC2 maritime cluster ( www.pole-emc2.fr ) project
• Management of industrial milestone ceremonies
• Route planning for guided tours of centre by existing and potential customers.
➢ Management:
• Communications team of four people.
➢ Media:
• Management of relations with French and international media.
2004 - 2007Mail - Express - Logistics - Finance (550,000 employees – 228 countries – Revenue: €64bn)
➢ Strategy:
• Coordination of communications strategies at group, division and regional levels
• Roll-out of inter-regional communications tools
• Contribution to setting up of a group-wide international publishing platform comprising 35 people
• Setting up and coordination of a network for heads of communications
• Roll-out of group values and code of conduct
• Setting up of group crisis communications team (mergers, strikes, exceptional events, etc.).
➢ Budget:
• Coordination of group communications budgets (€12m).
➢ Multimedia:
• Management of part of group website ( www.dp-dhl.com ).
➢ Management:
• Communications team of 25 people.
➢ Media:
• Management of media unit.
1999 - 2004Express (12,000 employees – 118 agencies – Revenue: €1.6bn)
➢ Strategy:
• Implementation of communications strategy concerning integration and change management at DHL France, including internal, external and social communications
• Integration of communications team of 18 companies acquired by DHL France, including Danzas, Ducros Euroexpress, Arcatime and Excel Logistique
• Communications support concerning mergers, acquisitions and relations between social partners
• Definition of communication priorities.
➢ Budget:
• Coordination of group communications budgets (€2m).
➢ Multimedia:
• Management of group website ( www.dhl.fr ) and intranet.
➢ Publishing:
• Development of communications tools including internal and external publications, newsletters for employees, etc.
➢ Trade shows & PR:
• Relations with administrations
• Founder and leader of DHL’links association.
1996 - 1999Sale, hire and maintenance of audiovisual and IT solutions for corporations and collective establishments (530 employees – Revenue: €100m)
➢ Strategy:
• Support for change management and transition from B2C to B2B corporate culture
• Communications management during closure of distribution network comprising 360 shops serving the general public
• Coordination of reorganisation reports
• Definition of communication priorities.
➢ Budget:
• Coordination of group communications budgets (€1m).
➢ Publishing:
• Setting up of internal and external communications tools
• Management of communications exchanges with group headquarters.
➢ Media:
• Media relations.
1992 - 1996Agrochemicals and cosmetics (300 employees – Revenue: €160m)
• Setting up of direct marketing team of 28 people promoting agrochemicals to farmers
• Management of relations with environmental organisations
• Management of external communications and direct marketing (personalised mail shots)
• Coordination of communications budgets (€1m).
1989 - 1992AGORA Communication, Rennes June 1989 – April 1992
Consultancy in communication & marketing (25 employees – Revenue: €2m)