Gregori Arrieta
Engagement and Program Manager, Orange Portal
Program Manager - Web services & Cloud - (Orange Portal)
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As a Program Manager, I pilot major transversal programs (Business and IT owned) to deliver valued web and cloud services to Orange end customers.
- Piloted major multi-department programs (Orange eCommerce website / +8K MD, Orange.fr HomePage / +2K MD)
- Promoted and implemented PMP standards within Orange Portal organization
Manager, IT Services and Solutions - (Ulticom inc.)
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Manager of the EMEA Service Delivery department, I organized and supervised projects and missions to deliver solutions (SW/HW), services and technical Support to Ulticom major customers
- Increased service quality by 20% (customer satisfaction & SLA KPIs)
- Maintained budget profitability
- Implemented ITIL framework within services organization
- Increased services department productivity by 15%
- Designed and launched a services supply chain (processes, KPIs, targets, monitoring)
IT Governance Manager - Web services & Cloud - (Orange Portal)
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- Deployed PPM solution (Compuware ERP based) across Business & SI departments
(planning, design & integration, change management, validation, go live strategy)
- Piloted a global governance program (demand & project management workflows, KPIs, steering committees organization, processes framework, roadmap management)
66 contactsThe Orange Portal division (incl. Business, Marketing and SI departments) develops and operates web services for Orange end customers. HomePage: www.Orange.fr
The Project Management Office supports Portal activities by piloting major transversal programs and providing and promoting a comprehensive set of processes, best practices and tools across the organization.
Responsibilities:
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Program Management :
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-Piloting the Portal PPM deployment program, reporting to Orange Portal executive management
-Piloting major multi-department programs, coordinating Business/Marketing/Technical stakeholders. (ex: NewShop, New HomePage)
Governance Manager:
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- Managing Portal Roadmap and budget consolidation
- Developing resource management and capacity planning processes
- Auditing departments Performance, performing quality assessment and measuring cost reductions
- Piloting process design, change management and communication plans
2001 - 2010Manager of the EMEA Services Delivery Department; I organized and supervised services delivery projects and technical support for Ulticom major customers, in cooperation with Product management and Sales department.
Management
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- Develop and promote a comprehensive services portfolio
- P&L management (CAPEX/OPEX)
- Manage employee motivation and performance (performance reviews, change management)
Operations
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- Project management (integration, deployment, configuration, training)
- Pre/Post sales Support (Product configuration and sizing, Network architecture, RFP/RFQ)
- Coordinate and supervise technical support activities: Helpdesk, Level 2/3, 24*7
Quality
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- Quality Department Coordinator for the implementation of ITIL and TL9000 standards
- QoS Supervision
1999 - 2001Responsibilities:
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* Conception and development of a travel reservation system (for flights, hotels, car rentals) through the Internet composed of a user interface (HTML), an engine (executable on Netscape server, developed in C++ and Java) and a database (Central system).
* Quality Assurance for major customer web sites
* Support marketing for new feature design and specification.
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Accomplishments:
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* Development and validation of the Air France web site
* QA of the integrated solution for Hypercor (“El Corte Ingles”)
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Expertise:
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* e-commerce production and marketing cycles
* Expertise in software conception and implementation in object oriented languages (UML, C++, JAVA) and inter-application communication.