HADADOU SONIA
INGENIEUR COMMERCIAL, CUSTOMER SERVICE MANAGER - CEGETEL / SFR Business Team
My background :
I've been involved in BtoB Customer care responsabilities for more than 12 years in Telecomunication french company dealing at international level by supporting and solving complex large entreprise's customer problems at different stage of high technical services.
My main goals focused the customer satisfaction in accordance to the SLA providing with high quality of service by putting in place performing processes with customers, internal and external partners.
My specialties:
Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insight, Business Developpement,
Previous complementary education :
Master in Media & Entertainment, Marketing Services speciality at Euromed Management Marseille
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