Hakim ID'MHAND
Responsable of Freight Tracking Project and Quality of Transport/Logistics Department, Babyliss S.A
Creative and sensitive to the enterprising mind, hardworking, methodical and professional, I am a business minded person. Always trying to make a difference, I have demonstrated strong organizational capacities in Project Management in important companies.
Cross-cultural, I stayed for a long time in Anglo-Saxon, Asian and Arabic countries where I acquired robust knowledge in the cultural and linguistic domains which allows me to build up connections very easy.
Energetic and ambitious, at present I run the Freight Tracking Project / Quality of the Department Transport / Logistic in BaByliss, but also validating a Master's Degree in Management of Projects and Programs at the Skema Business School (in Paris - FR).
Passionate about quality, fashion and a certain lifestyle, my next goal is to move closer to those passions.
Since my first experience in the most known Parisian’s Hotels, I have familiarity with luxury world, and even if my different talents have been used in diverse industries those past years, I can assure you that my personality and my passion for a high quality service / product, has been maintained at the same level, and if not, it has only grown up.
103 contactsProject oriented / directed “Customer Services for Key Accounts Customer & Quality of the logistic performances”. More specifically, I was recruited to implant a real customer service within the logistic, for this job creation, my missions are, the definition of the action plan, the integration of new procedures, the creation and the follow-up of indicators (KPIs), and finally, the improvement of the satisfaction of national and international customers. Created in the rapidly expanding period of the company, my function is directed "Quality of the Transport Department, and Quality of the service to the Key Account Customers".
Objectives of this job creation :
_ Make of BaByliss logistic, the shop window of the company
_ Continuous improvement of the national and international customer ‘satisfaction
_ Continuous improvement of the internal department (Synergy of the operations)
_ Improvement of the qualitative performance of the carriers.
Versatility of the department and centralization of the information (constant coordination with all the stakeholders), brought to BaByliss S.A the harmonization and the analysis which it missed in the Transport & logistic side of the company.
=> Creation of an autonomous Service inside the Transport and Logistic Dept.
BaByliss S.A (Turnover 250M € on 60 countries, part of Conair US Group – Turnover 2billions $). European leader of the small electrical appliances and beauty. Market spread over 60 countries, with 12 subisdiaries (France, UK, Italy, Holland, Belgium, Germany, Spain, Austria, Russia, Poland and Dubai)
www.babyliss.com - www.conair.com
Trainee Manager & Team Leader (Traffic and Freight Track Service), Transfreight automotive logistic Europe
2002 - 2006Job Creation ; Trainee Manager & Team Leader (Traffic and Freight Track Service)
June 05 to May 06 : Supervisor at Burnaston (UK) in TMUK - Toyota Motors UK
Nov 02 to May 05 : At Onnaing (FRA) in TMMF - Toyota Motors Manufacturing FR
Creation of the Service Freight Track as coordinator Traffic / Freight Track
Objectives : follow any goods and their kanbans since their removals at the European suppliers of Toyota until their consumptions on the line of production (transit time of pieces, organize the indicators/KPI, and follow-up and communication with the customer)
(Etc, not exhaustive list)
Transfreight automotive logistic : www.transfreight.com
One of the best providers of Supply Chain Management and Lean Manufacturing in the world. With more than 1500 employees on 2 continents, the company counts customers so important as Toyota Europe, Honda Canada, etc. (part of MITSUI Group)
Key words :
- Kaizen
- 5S
- Kanban
- Supplychain management
- Project management
- Production optimization
- Lean management
- Logistics
2001 - 2001Seller, clothing advisor
_ Management of stocks : order and receptions of stocks
_ Sale in clothing store of products sportsmen
www.decathlon.fr
2000 - 2001Attending the department of French language (Language Coordinator) in University of Mary Washington (VA, USA, www.umw.edu )
→ Linguistic coordinating assistant in the department of French language
→ Organization of French course (level beginning at the confirmed level)
→ See this link towards an article describing the international project which I led :
www.fredericksburg.com/News/FLS/2002/082002/080...
Commercial assistant and Responsible for Hotels Customer relationships, ZARA CONSULTANTS France Sécurité (Paris)
2000 - 2000→ Maintenance and development of the clientele at the regional level, implementation of a competitive study on the Paris region
→ Elaboration of a communication plan (creation and negotiation of advertising inserts). Mailing and phone prospecting
→ Assistance of the Person in charge of the human resources, organize the weekly timetables, update and follow the file of needs of the equipment of the staff, management of the working teams (6 teams of 3 persons)
English-French society specialized in the prestige establishment’s security and bodyguards (Hôtels INTERCONTINENTAL Paris, Four Seasons GEORGE V, Prince de Galles)