Imrana THIAM
CONTRACT MANAGER - SALES / ACCOUNT MANAGER, ERICSSON
International Profile : Languages spoken are English, Français, Espanol, italiano.
Currently Program Manager in Ericsson for all Orange accounts in MUSA (Market Unit Subsaharan Africa), I have managed teams of up to 40 persons and of different skills. I have accepted many challenges, including creating new services and cumulating responsibilities, and have always succeeded in reaching objectives. My successive employers know me as a reliable, hard working and competent person.
I am a dynamic, methodical and conscientious person, permanently concerned by the customers’ satisfaction and company’s profitability. I appreciate traveling professionally and enjoy teamwork. I wish to continue working abroad (Latin America, Africa, south Asia) as a expatriate, or as a consultant, for a large company, allowing me to fully express my competences and enabling me to reach the challenges and professional goals we agree upon. I do have Overall company capabilities, pre-sales and after-sales (projects) competences. Project management is indeed what I enjoyed most.
I now wish to reach higher positions in companies and put at the service of my new employer, my natural aptitude in management, my linguistic and technical competences, as well as my fifteen years professional experience in technical environments and in Telecommunications in particular. I am today aiming jobs such as General Program Manager, Projects Director, Operations Director.
I can provide a level of know-how & responsibility a winner company will expect...
12 contactsSince 2006 “ERICSSON” : is a well known Swedish telecommunication manufacturer company with subsidiaries in over 110 countries worldwide. Ericsson provides innovative telecommunication solutions to operators (telcos), enterprises, government defense, etc.. Ericsson has a growing leadership position in providing mobile, wireline and transmission solutions, as well as service layer and assistance/services.
2006-2007 ERICSSON Programme Manager :
Ericsson Programme Manager for France Telecom Orange Account in all Market Unit Sub-Saharan Africa (4 to 12 countries). Project representant within Core3 managerial decision group. Leadership in sales & implementation parts, of all Ericsson products. Main customer corporate account Program Management level contact in the countries. Includes sales presentation & definition, offers, logistics, operations and implementation follow-up, financial dashboard control for better program profitability, team recruitment, etc... reporting to local hub MD and Ericsson France. Implementation follow-up in several countries in parallel of full turnkey project (IN-CS3, Service layer, OSS, MSC, MGW, Radio, Transmission minilinks, MMS, GPRS, etc.).
2004 - 20062005-2006
ALCATEL Fixed Division (FSD) : IN-VAS Project Manager & Rollout Manager :
Implementation of all Intelligent Network (IN) & Value Added Services (VAS) applications + Supervision of implementation of other products project managers (global planning, progress report, customer main contact). I have installed in the customer network:
· New OSP2.3 IN with Prepaid Telephony (PPT) & Prepaid Cards (PPC)
· DAM – SRP announcement servers.
· MMIC (video conferencing), SMC (ADSL subscribers).
· Supervision of deployment of E10 Switches, Litespans, ATM, BAS, etc.
· Study + project follow up of [Alcatel + Siemens] equipments interconnection.
2004-2005
ALCATEL Mobile Division (MSD) : IN & VAS Program Manager :
My mission is to lead implementation program of all Intelligent Network (IN) & Value Added Services (VAS) applications for Nigeria's second national operator, Globacom, the fastest growing GSM network in Africa, ramping-up over 1 million subscribers in its first nine months of operation. One of Alcatel major accounts worldwide. Project of several hundreds of million USD per year.
Mission includes : Team recruitment & management, audit of existing platforms & services, correction of platforms trouble tickets & stabilization of all services, analysis of customer new requirements, Negotiation of support contract with local Hewlett Packard (HP) representant. I have managed deployment of :
· A dedicated & powerful scratch cards database (previously hosted on an IN).
· 7 R2.2 additional INs platforms in the network.
· 2 OSP2.3 (new generation of IN) platforms and migration strategy from R2.2 to OSP2.3.
· IN & VAS migrations to new generations or to new network equipment (STP, etc),
· New SMS-C dual node, MMS & Voicemail systems, with new features,
· Regular Alcatel telecommunication & application innovations (IN features).
2001 - 2004“EUREKA Soft - VoxPilot” : French-British company based in Paris : Telecommunication software editor. allowing Telcos to provide high level value-added voice services. Delivered platforms are IVRs using ISDN or Services Nodes – Service Control Points (SCP) in Intelligent Networks (IN) using SS7 (ISUP, INAP) or CAMEL protocols, with access to large databases, configuration GUI, and services such as PrePaid cards, Post-Paid, Call Centers, Least Cost Routing, 08XX Toll Free or Premium rate numbers, etc., with or without ASR, TTS, SMS, VoiceXML, Fax, etc. Fast evolution within the company as follows :
2004 Pre-Sales Director :
Leader for all pre-sales activities in the company (multimedia, fixed and mobile networks, traditional and VoiceXML solutions). Tasks include recruitment and training of engineers, enabling them to build professional technical offers, answers to RFI-RFP, meet customers and explain technically why we have the best product, etc. Weekly reporting. Am the Person guaranteeing all technical answers to customers in sales department for all Business Units.
2003 Project Leader + Senior Pre-Sales Advisor :
Management of all the company after-sales projects : Recruitment and supervision of project managers. Animation of projects weekly meetings, reporting with precise progressions, intermediate deadlines, profitability information and customers impressions. I provide conformity guarantees of the delivered contents (budget, schedule and specifications). Objectives are customers satisfaction and profitability for my company. Participation in company’s management committee & decision board. I have managed and deployed projects on value-added services platforms for the following customers : France Telecom, 9 Telecom and Kapteck (LDCOM), Cegetel, SFR, Orange, Monaco Telecom, Map Telecom etc. And in partnership with ALCATEL CIT and TITN: Saltel (Salvador), Costa Rica Telecom, Stentor (Ireland), Sri Lanka, etc . In parallel, pre-sales permanent support on large accounts or complex projects, RFI-RFP, etc.
2002 Project Manager + Customer Service Manager.
Part of the projects of the company are assigned to me. Management of engineers and developers (projects of 80 K€ to 3 Million € turnover). Projects analysis, writing of specification documents, tasks distribution according to competences, team briefing, delegating and planning of workload, follow-up and reporting (in-house and for customers), regular verification of the chosen indicators. Recruitment of technicians and engineers in order to supplement the projects team. Participation in the company’s management committee & decision board.
Sept 2001 Customer Service Manager :
Creation of the service. Recruitment and team management focusing on continuity and quality of the services provided (hot-line, technical documentation, extranet, maintenance, on-site technical interventions, customer trainings, specific customer voice applications development, housing and supervision of some customers applications in our lodging white room). French, Italian, Spanish and English speaking customers. Daily use of my languages. Team of 15 to 20 persons according to workload.
1998 - 2001“SCHLUMBERGER – SEMA ” : An international global management consulting, IT services & VAS firm, specialized in business and technology integration.
Project Leader :
Global integrations : Starting from customers requirements analysis with pre-sales team, to project deployment in customers network. Deployment of SMS-C systems, SMS+ contents & other VAS, Unified messaging, Voice solutions.
1995 - 1998French Mobile Operator (Telco) with national prefix (number 5, 9 and 6), based in Paris.
1995 - 1998 Projects Manager for Voice & CTI Solutions :
Prospects and customers needs analysis with Pre-Sales team,
Customer Project leader managing a team of 22 persons.
1994 - 1995 Internal Voice Solutions & CTI Senior Consultant :
Technical recommendations for OMNICOM marketing department, concerning internal Voice/CTI equipments and applications to be deployed [08AB services, Kiosk routing, Subscribers Voice Mail system, Prepaid cards solution, CCBS solution, SSP evolutions to IN and tromboning reduction (optimization of circuits and delays)].
1993 - 1995Dutch company based in Amsterdam, with R&D subsidiary in Paris: Telecommunications software editor. Software allowing to create value-added voice applications (Auto-attendant, unified messaging, PC-PBX, CTI, Prepaid Cards, outbound calls servers, etc.).
1993-1994
Customer Service Manager + Project Manager :
Hot-Line, Technical Documentation, After-sales services. Management of 8 persons in projects department. Participation in international shows (Paris, London, Madrid and Milano).
Occasionally : Pre-Sales support for technical acceptance and technical presentations to customers.
1992
Voice application and GUI development Manager :
In charge of voice applications and user Graphical User Interfaces developments. Developments in C, Delphi and Windev. Also using the RING! Software language (close to C). Writing of specifications. R&D team management (11 persons).