Mes compétences :
Anglais
Change Management
Conseil
Management
Microsoft CRM
Microsoft Project
Ms project
MS Project …
Russe
Salesforce
Entreprises
Schneider Electric
- Project Management Specialist - EMEA Operations
Rueil Malmaison2012 - maintenantResponsible for coordinating the deployment and adoption of SalesForce.com as a CRM tool in the EMEA region.
- Overseing and tracking project goals and deliverables as defined in the global project plan
- Monitoring the project and reporting the project status to the Regional Management team
- Supporting the Champion network in the region under the guidance of the Project Manager
- Monitoring adoption KPIs and driving action plans with countries
NetDevices SAS
- Junior Product Manager
Paris2011 - 2011NetDevices is a single point of business focusing mainly on publishers needs and whose purpose is to help them to build their presence on Internet, on all kind of electronics devices (Web, iPhone, iPad, Android, Blackberry, e-books). To this end, NetDevices has developed CORPUS-PRO, a platform that facilitates the evolution of publishers to digital multi-media and multi-devices and allows them to sell their contents on the Internet.
I was in charge of aspects related to the marketing offer of NetDevices: market research, positioning, competitive analysis, direct marketing etc.
Schneider Electric
- Internship - Change Management CRM Business Analyst
Rueil Malmaison2011 - 2012Deployment of salesforce.com in 100 countries (20 000+ users) as part of business transformation program for front-office users.
Within the Change Central Team, I am responsible for:
1. Adoption Follow-up and Analytics:
- Set up dashboards and tools for the business performance analysis
- Organized, prepared and lead weekly meetings to review the adoption KPIs
- Followed-up on countries’ performance and action plans through regular conference calls
- Prepared Executive Summaries for Monthly Regional Operations Committees
2. Supporting the network of "champions - key users" in run mode:
- Managed “Network of Excellence” skill level assessments
- On-boarded new members
- Animated the community through conference calls
- Built a training curriculum on reports and dashboards
- Delivered job aids for key users
3. Net Promoter Score – end user satisfaction survey:
- Managed survey translation, promotion, results extraction and analysis
- Participated in action plan setting
Swarco Traffic Romania
- Assistant Manager
2009 - 2010- Interface between internal departments (Project Management, Marketing & Sales, Accounting / Controlling and IT)
- Relationship Management & Communication: clients, partners and suppliers.
