IT/Technical Project Manager, RR Donnelley


En poste chez RR Donnelley

Précédents : Microsoft


Précédents : University Of Wales


    En résumé

    I am currently working as a Service Manager for Microsoft in Paris suburb, I’ve been working on Microsoft since almost 8 years now starting as a Support engineering and then I have joined Operations team 3 years ago on which I have mainly helped on setting up some MOF/ITIL processes within my organization and also some software/hardware consolidation on the main Parisian Datacenters. My most famous skillset are basically program management, high level knowledge on Operations , Service Management including ITIL/PRINCE2/COBIT5 fields, Cross team collaboration and negotiation ability … among others of course I have always been able to establish and sustain excellent relationships with customers and coworkers at all levels. I also have experience in learning and excelling at new technologies when necessary. Although ITSM remains one of my essential duties, I am quite attracted by the its interaction with Finance related aspects.


University Of Wales, Cardiff

Master of Business Administration, MBA

De septembre 2011 à mai 2015
Managing Change in Organisations Financial Management Marketing Management Managing the Human Resource Strategic Management Management of Projects Project Management Techniques Research Methods

Service Manager

Chez Microsoft

De février 2007 à mai 2015
 Weekly & Monthly service reviews  Designing & Implementing ITIL/COBIT best practices among organizations (Establishment of Incident/Problem/Change management processes, RCA, SLA/OLA, Governance appraisal outcomes)  Release Management, Roll-out Management, Support management all ...
Lire la suite


  • Cobit 5
  • Gestion de projet
  • ITIL
  • Prince 2
  • Project management
  • Service Management
  • Support

Langues parlées


Centres d'intérêt

  • Méthodologie
  • Neurobiologie
  • Psychothérapie