James KARUTTYKARAN

Since September 2011 : Senior Systems Engineer
- Subject Matter Expert on VMware View

2011 : Systems Engineer
- Subject Matter Expert on End User Computing solutions (View, ThinApp and Zimbra)
- ITIL v3 Foundation certified

2009 - 2010 : Systems Engineer
- Presales and design of architecture
- Project management of top customers

2007 - 2009 : Channel Systems Engineer
- Channel Systems Engineer for partners and OEM in France
- Technical lead for Dell France (architects, presales and support)
- Speaker for Dell partner and customer events
- Speaker for VMware partner and customer events
- Working on large customer projects, server and desktop virtualization
- Proof of Concepts, ROI/TCO studies, whitepapers
- Award : Best VMware SouthEMEA Systems Engineer 2007

2006 - 2007 : Inside Systems Engineer
- Inside Channel Systems Engineer, technical reference for VMware SouthEMEA Systems Engineers
- Systems Engineer for MENA (Middle East and North Africa)
- In charge of the showroom, configuration, new products, beta, POC
- Speaker during customer and partner events
- Speaker and organizer of partner workshops

Backup Exec
- Advanced Technical Support Engineer (level 2) for France
- Dedicated to TOP500 and Business Critical customers
- Training of new hires for the call center in Pune - India

NetBackup Pro
- Advanced Technical Support Engineer (level 2) for EMEA
- Resolution of level 2 issues, escalation to engineering

Providing internal support to employees and helpdesk
- Backup and AD administrator
- Software installation, configuration and issue resolution
- Desktop, laptop preparation, ghost, configuration
- Printers maintenance