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Jean Philippe ANDRES

Sophia Antipolis

En résumé

I started my professionnal life working for different groups like, Disneyland, Orange or Air France then after graduating of UPEM, I worked for Amadeus Group on behalf of ASTEK Consulting Group.

Through my consulting experience, I developed a strong functionnal expertise in project management and also a transversal expertises communication in international context.

Autonomous and proactive, I enjoy working in a team, my natural interpersonal skills, my capacity of adaptation, my sense of diplomacy give me the key to make a good work. Rigorous and well-organised, I've a good sense of synthesis.

I'm all the time looking for new oportunities, and ready to start something new everywhere in the world.

Mes compétences :
AMO
Consulting
Digital
Entrepreneuriat
Vente
Analyse Fonctionnelle
Aisance relationnelle
Communication interne
Recueil de besoins
AGILE SCRUM
Animation de réunions
Conduite de changement
Conduite de projet
Esprit analytique
Adaptabilité
Proactivité
Autonomie professionnelle
Travail en équipe
Esprit d'équipe
Aisance relationelle

Entreprises

  • Amadeus Nice - Implementation Engineer - ASTEK consulting

    Sophia Antipolis 2016 - maintenant Implementation Engineer, on behalf of ASTEK Group. Based in South of France
    In Charge:
    • Business needs
    • Customer expectations management// Airlines or Amadeus needs
    • Customer support
    • Product monitoring
    • Customer projects and Migration to Amadeus systems
    • Pilots management

  • Air France - Chargé de la Conduite de Changement

    Roissy CDG 2013 - 2015 IMO in change management in a Revenue Management department, for KARMA application at Roissy Charles de Gaulle.
    In charge:
    • Deployment, incident monitoring and project monitoring
    • Animating user meetings
    • Collecting user needs and collecting information from the tool (application monitoring) through extractions made via the IT service
    • The creation of an intranet for the storage of useful data for users
    • The development of a collaborative tool with the Ishare application
    • The establishment of a satisfaction questionnaire and its follow-up
    • Internal communication of the service in an international context (Paris-Amsterdam)
    • Development of documentation for application updates and training

  • Orange - Communication Globale

    Paris 2012 - 2013 In charge of Internal Communications at the distribution agency of Paris Center, Porte Maillot-Paris
    In charge :
    • Communication of the 48 stores in Paris and its suburbs
    • From the development of the intranet and its updates
    • Contact with store managers
    • Transmission of strategic objectives via daily mail ("mail of the day")

  • Orange - Conseiller Clientèle

    Paris 2010 - 2012 Customer service advisor 1014/3900 sales and after sales of fixed, internet and mobile Call center Chessy (77), AVSC IDF South and East
    In charge :
    • Management of client portfolio: Internet and mobile
    • Expression of the online customer need (opening, closing or line migration)
    • Problem solving (technical, financial)
    • Customer relations and loyalty
    • Active listening and respect for team goals

  • Disneyland Paris - Hôtellerie-Restauration

    Chessy 2007 - 2007 Hotellerie et Restauration

  • Disneyland Paris - Stage- Central Réservation Office

    Chessy 2006 - 2006 Service Package

Formations

Pas de formation renseignée

Réseau

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