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Jean ROBERT

Saint-Priest France

En résumé

Mes compétences :
Product Development
customer support
companies management
back office
Transversal management
Process development
Multi-cultural team management
Lead technical assistance
Customer Technical Support
Arbitration
Aircraft Engines

Entreprises

  • Renault Trucks - Customer Satisfaction Director

    Saint-Priest France 2011 - 2012 * Enlargement of the scope of Customer Technical Support Director by
    functional responsibility over warranty division, including budget (150
    Meuros)
  • Renault Trucks - Director Truck Technical Service

    Saint-Priest France 2009 - maintenant * Multi-brand responsible of technical support experts for Volvo trucks & Renault trucks
    * Worldwide process owner for technical Support process
  • Renault Trucks - Customer Technical Support Director

    Saint-Priest France 2009 - 2011 * Coordination of 21 Renault Trucks customer's service team in market companies world wide
    * Lead technical assistance back office ;
    * process owner for Customer Technical Support process ;
    * Campaign decision and management
    * On road assistance business animation ;
    * Define and distribute technical information to market companies and dealers
  • Renault Trucks - Director of after sales

    Saint-Priest France 2006 - 2009 managers (10 persons)

    * Collect, investigate and report customer field issues.
    * Protect customers through campaigns and customer care measures. ;
    * Define and distribute technical information to market companies and
    dealers world wide
  • Renault Trucks - Head of Product Development

    Saint-Priest France 2004 - 2006 for range of construction truck (35 persons)

    * Development of the construction truck KERAX, leading all Product
    Development engineering & Feature validations in
    Responsibility of Quality-Planning-Cost-Feature arbitration.
    * Responsibility of Product Development budget for projects and
    maintenance 30 Meuros
    * Member of Product Development steering committee
  • Renault Trucks - Vehicle Architect

    Saint-Priest France 2002 - 2004 for the common RENAULT and VOLVO distribution Trucks,
  • Renault Trucks - Vehicle Architect & Product Development manager

    Saint-Priest France 1995 - 2002 * Team manager of 5 persons
    * Functional & technical responsibility over all engineering and test teams to achieve the development of a new construction range Euro2 & Euro3 fully electronic.
  • Renault Trucks - Manager of measurement

    Saint-Priest France 1991 - 1995 team for new trucks ( analysis team on trucks and test benches (12

    * Responsible of IT developments for the whole division ;
    * Project manager for renewal of all hydraulic control systems test benches.
  • Renault Trucks - Reliability test Engineer

    Saint-Priest France 1989 - 1991 measures for trucks and development of test facilities at RENAULT VI test department

Formations

  • INSA De Lyon

    Villeurbanne 1984 - 1987 Master degree

    mechanical option
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