Jihane Peschaire

Capacity Planning Model directed to Vodafone Customer Experience Unit
• Strategic sales planning: build contingency scenarios in line with the budget, taking into account
volumes, headcount and service level, seasonality, sales and all resources involved (finance, marketing,
recruitment)
• Capture and input all corresponding data into a unique model
• Implementation and development of the sales activity within the call centre among all the Line of
Business
• Forecasting to keep track of all Vodafone activity (by product, Line of Business and Outsourcers)

Reporting to board of Exec
• Creation and customization of the sales channels reports (sales/revenue/forecast/Target)
• Generate weekly standardized reports to discuss the Line of Business performance
• Liaise with head of channels on ad-hoc requests
• Build process documents and presentations
• Interacting with all departments

Analysis to senior management team
• Monitor sales per rep, help set targets and decide on incentives
• Produce weekly reports and analysis based on SL, FCR, NPS (Service Level, First Call
resolution and Call Quality)
• Cost of Sales
• Working closely with the database manager to produce reports
• Help in the implementation of the new system – IEX
• Coordinate training required

Trainings: SQL, Nice (IEX TotalView)

Sales:
Cross-sell, upgrade, up sell, lead generation.
Communication:
•Providing weekly and ad-hoc reports articulating findings in a clear manner
•Working with AM to create quarterly business review reports, including determining content and objectives during quarter
•Working in conjunction with Manager to determine methods and goals in ensure targets are reached by the team members
•Effectively scrub client data to determine, with clarity, the true renewal opportunity
Team Management:
•Generating a variety of reports in order to monitor sales rep territory management and effectiveness
•Leading the team in weekly internal meetings: agendas, weekly objectives, account issues.
•Developing reinforcement training practices for sales reps
Data Management:
•Manipulating raw data properly to set the team's targets and territory management
•Importing and exporting data to Goldmine and Business Objects
•Uses account and contract knowledge to generate and reconcile invoices

-Screening telephone calls, enquiries and requests, and handling them when appropriate
-Promoting the Exchange Programs and liaising with the students
-Organising and maintaining diaries and making appointments
-Producing documents, briefing papers, reports and presentations
-Carrying out background research and presenting findings into subjects the manager is dealing with
-Organising conferences on the globalization of Education
-Arranging travel and accommodation and providing general assistance during presentations
-organising and storing paperwork, documents and computer-based information
Project: building a partnership with universities based in the Arabic region to open a new exchange program opportunity

Cross selling Tele2 product to a large public
Maintain current business and over achieve targets
Successful in introducing the new TELE2 products
Develop and maintain professional relationships
Team building
Liaising with team members and managers
Call Coaching
Reporting to the manager
Work with Easy net software
Achievements:
- 40 calls per day (in french and english)
- 440 sales for 520 calls

-Development, implementation, and management of the Clients' advertising strategy
-Initiate and manage discussion and sales with sponsors, providers
-Negotiating agreements with the providers, managing the development of sales materials, including media kits
-Generating and communicating ideas during brainstorming sessions
-Organising and interpreting complex data
-Managing the Creative department to get the propal on time
-Set the proposition and Budget
Projects' type:
Brand Positionning
New Packaging
Leaflets, supermarket banners
Christmas promotions
Enhancing existing communication (brochures, CD, magasines)
Events: sampling, panel to taste a new product
Main Clients:
Colgate Palmolive (launch the new tooth past: Oxigen)
Castel Freres (Cambras Wine: christmas promotion)
Cameo (Apple: new product)
Infogref (Hospital brochures)

Project:
Enhance the Bidding System (Promotion Package)
Daily contact with web advertisers
Review of the WebSite contents

Consultant through Networking
Problem formulation and analysis
Business research and assessment
Client interviews
Model development and evaluation
Meeting facilitation
Creation of sales and marketing tools:
- Brochure
- Database updates on Access (3000 contacts)
- Web Site updates - contents and design (working closely with the Webmaster)
Presentations to clients

Managing sales campaigns
• Liaising with the marketing to create EDM material
• Creating a Database of 2000 contacts
• Monitoring performance of campaigns
• Providing sales support materials and presentations

Web based management
• Generating, managing and following up all inbound leads and web inquiries
• Supporting existing partners and ensuring they have all appropriate documentation
• Getting in touch with decision makers: senior product managers ; scheduling meeting for the sales team
• Assisting with quotations and RFP doc

Sales administration – SalesForce
• Ensuring timely updates of sales pipeline
• Generating sales forecast / pipeline reports

Achievement: NDA signed after 3 months of discussions with Telstra Australia

Reason for leaving: Company cut back, the position has been eliminated.

Capacity Planning Model directed to Eircom Consumer Market
• Strategic sales planning: build contingency scenarios in line with the budget, taking into account volumes, headcount and service level, seasonality, sales and all resources involved (finance, marketing, recruitment)
• Capture and input all corresponding data into a unique model
• Set targets
• Forecasting and building assumptions to keep track of all Eircom activity (by product and sales channels)

Reporting to Senior Management Team
• Creation and customization of the sales channels reports (sales/revenue/forecast)
• Generate weekly standardized reports to discuss the channels’ performance (weekly, monthly and quarterly reviews)
• Identify trends (e.g. run rate)
• Liaise with head of channels on ad-hoc requests
• Build process documents and presentations

Analysis
• Produce reports and analysis based on Eircom’s product launch and weekly sales activity
• Cost of Sales and Return On Investment
• Insights co-ordinated with the Marketing department