Jiying HE

Global Alcatel end to end solution, including Radio, Core, Transmission, IP and NOC. Multi units (ASB, CIT, Alcatel Moscow) and cross BG environment. · Leading project technical implementation for NGN, ngHLR, VAS, GPRS etc from engineering to resource coordination; · Support to GPM for tendering, technical negotiation, change management;· Maintenance and technical support organization set up;· Supervising BOT and NOC activities; · Leading FOA and IOT activities of the program;· Customer interface for Network evolution and Architecture;· Global program technical status management: network status, network quality, product, risk assessment …

2004 - 2005. Alcatel MCG RSC APAC, VIETNAM, CAMBODIAOperation Project Manager, Technical Project Manager, BSS, MW. (15MUSD)· Roll out: Kick off meeting, BSS B7-B8 migration operation plan, Customer acceptance management; Delivery push and follow up with supply chain; · Project/Contract management: Push sales, Push cash; weekly planning and reporting, BOQ and SOW analysis and check; · Customer relations: Regular operation meeting with the customer for roll out, technical support, RNE and repair, spares; Technical interface to customer for new features and all technical inquires;· Field operation: Repair and Warranty management; Emergency and escalation procedure; Maintenance contract definition. Technical support for field problems;· Technical management : Hardware and software technical status; Network architecture and dimensioning assessment; Customer RNE Qos KPI follow up; Support the Sales and Tendering;· Organization: team organization, local staff training, sub contractor management, regional resource management.

2001-2002. Alcatel Shanghai Bell. CHINA

Project Manager R&D· Project management:
Set up project, involved in product strategy definition, ensures projects Decision Reviews, plan/track/manage project progress and resources, support to BU for customer operations.· Customer satisfaction: Strong customer relationship development by active participation in national forum, initiate and lead customer workshop; Influence and negotiate customer requirements in a multi vendor competition environment; · Partner’s coordination: Resource and technical coordination with Alcatel European Units, local ASB BU peoples, sub contractors and external partners.

1997–2000, Alcatel CIT Mobile Network Division. VELIZY, France.Customer Operation/Validation Responsible of GSM TMN· Inter-working with multiple customer’s system; Customer acceptance and field trial operations; Customer training and technical L3 support;· Product conformance control regarding to specifications and standards. Customer requirement feedback to system team;· Validation plan realization, testing tools framework set up. Coordination with Integration team. Results: Three major’s releases validated. Successful deployments at France Telecom, Vodacom, WIND and DT Mobile.

1994-1996, Alcatel CIT Transmission Division, VILLARCEAUX, FranceDesign Engineer· SDH Network management study project for France Telecom: System requirement definition, functional specification for equipment 1664SX.· Integration test preparation, automatic test design and realization;· Coordination with Alcatel Pakistan for sub system development. Result: System delivered to France Telecom in time and quality.

Industrialisation de système de gestion de nomenclature industriel (Technologie de Groupe) pour ADEPA