John Coutel
Technical Support Manager - Lotus Notes/Domino solutions, Cooperteam, France
Pre-sales Technical Assistance/Presentation of Cooperteam Products and Partners Solutions.
Cooperteam Support Services : Managing the first level of support for EMEA customers.
Messaging System: Lotus Notes Expert/Administrator with 4 years experience working for an international company abroad (international environment in Ireland and Egypt)
IBM Certified System Administrator - Lotus Notes and Domino 7
High Technical Expertise when troubleshooting IT issues
Ability to work under pressure, Team player, Customer oriented.
Familiar with terms such as SLA, MTTR, KPI as well as ITIL (e-learning courses)
Bachelor’s degree of Computer Networks from Napier University, Scotland
Languages: French (mother tongue), English (fluent), Arabic (understanding)
6 Years abroad : Lived in US (1999), Worked in Canada (2003), New Zealand (2004), Ireland (2005), Egypt (2006-2007) but currently in France since almost 2 years.
Note : http://www.linkedin.com/in/jcoutel
Email : jcoutel@gmail.com
126 contactsIn Charge of Pre-sales and Support for the EMEA/APAC Zone, covering all Cooperteam products (portfolio of 30 softwares). Responsible to maintain a long-term professional relationship with prospects and customers (french/worldwide countries) working with IBM Lotus Notes Messaging System.
Writing documentation, Software Delivery Manager, Training for new customers.
www.cooperteam.com
www.cooperteam.fr
2007 - 2007Transition Plan between operational support teams, writing new documentation about the current infrastructure, line of services and tools.
Managing 5 Domino Servers (messaging and applications) and one Sametime server running under R6.5.
2005 - 2007Working for the Major Service Center, my role as a Lotus Notes Expert is to support Domino servers and Lotus clients (from R4 to R7).
Split in different activities based on ITIL requirement, our team is in charge to support international customers worldwide (Mcdonald’s, Gaz de France, Novelis, Banque de Savoie, TNT, Lafarge, etc).
Managing 200 Domino Servers ( hub, messaging, applications and web) beside Sametime servers and BlackBerry servers for more than 30 000 hosted mailboxes and around 200 000 users.
Managed the training for all newcomers within the Team.
2005 - 2005Provide resolution request within a timely manner and demonstrate technical expertise and exceptional customer service skills. From beginning of September acting as Liaison Manager.
2004 - 2004Network : Maintained and repaired a small office using a Windows network environment. Installation and Configuration of Linux
Web Developer : Developed PHP/MySQL Scripts for http://www.hortplus2.com
