Jonathan Fort

Responsibilities:
- In charge of the French office Helpdesk (10000 users, 11500 PCs)
- Incident owner and Incident manager for site France
- Responsible for the budget and its follow-up (700K€)
- Manage relationship with contractor APX and our 18 agents
- Continual improvement, quality of service, and user satisfaction
- Work in close relationship with AM and CSM to discuss billings, user complaint, and other requests.
- Participate in meetings with CIO from Renault Trucks, 3P, PWT, VTEC and other BUs

Responsibilities:
-In charge of 3rd level support team for CAD and PLM products for Volvo IT France.

-IT cost efficiency for CAD/PLM department. e.g. How to reduce costs for our clients, and still managing to improve our quality of service

-Administration of Pro/I and PDMLink servers for VolvoIT France (200 users)
Implementation of PDMLink solutions for new Renault Trucks sites in France (100 users, 3 sites)

-Administration of Teamcenter 2005 SR1 for Renault Trucks Limoges
Operational support for 100 users

-Administration of Enovia LCA servers and associated Oracle servers for VolvoIT France (400 users)
Migration from Enovia R16 (AIX) to R17 (AIX)
Upgrade Hot Fix and Service Packs
Implementation of Enovia Replication with Oracle streams to increase performances

-Administration of Enovia Smarteam and associated Oracle servers worldwide for Volvo Construction Equipment
Migration from Smarteam R17 to R18

-Maintain integrity of CAD and PLM data
-PLM availability for clients > 99%
-User support (expert) for PLM products
-Tests and packaging

Contractor at ITER (International Thermonuclear Experimental Reactor), Cadarache, France

Enovia Administrator (3 months)
Responsibilities:
-Administration of Enovia LCA servers and associated Oracle servers for all Iter's sites (20 worldwide, 200 users)
-In charge of putting in place Oracle streams replication for Enovia LCA
-3rd level user support


Contractor at Volvo IT (Renault Trucks), Lyon, FRANCE

PLM Application Engineer (6 months)
Responsibilities:
-Administration of Teamcenter 2005 SR1 for Renault Trucks Limoges
Installation on Windows 2003 Servers
Operational support for 100 users

-Administration of Enovia LCA servers and associated Oracle servers for VolvoIT France (400 users)
Migration from Enovia R14 (Solaris) to Enovia R16 (AIX)
Upgrade Hot Fix and Service Packs
Implementation of Enovia solutions for new Renault Trucks sites in France (200 users, 3 sites)

-Administration of Enovia Smarteam and associated Oracle servers worldwide for Volvo Construction Equipment
Migration from Smarteam R12 to R14
Migration from Smarteam R14 (Win2000) to R17 (Win2003)

-Maintain integrity of CAD and PLM data
-Enovia LCA and Smarteam availability for clients > 99%
-User support (expert) for PLM products
-Achievement of a Windows 64bits CAD environment for Volvo IT Global
Installation of 3DS, PTC and UGS products in 64bits
Tests and packaging



Delivery Coordinator/Project Manager (1 year)
Responsibilities:
-Receive and accept orders/requests from other departments.
-Check financial agreement
-Assign responsible person
-Requests changes needed to the infrastructure.
-Co-ordinates different operation centers needs for infrastructure, competence, operation and support in conjunction with the rollout.
- Responsible for getting rollout involved in time.
- Co-ordinate the different parts involved from Volvo IT and partners to get the needed IT infrastructure.

Contractor at Volvo IT (Renault Trucks) Lyon, FRANCE

Responsibilities:
-Administration of more than 700 CAD workstations in France.
-Migration of 700+ CAD workstations:
From R12 to R14.
Upgrade Hot Fix and Service Packs
From R14 to R16
From Windows 2000 to XP

-CATIA availability for clients > 99%
-User support (expert) for CAD products
-Integration of PPRHUB (Delmia module for Manufacturing)
-Collaborative work with Dassault Systems on tests to improve ENOVIA performances.
-Responsible for the integrity and the replication of CAD data between different sites around the world. (4 sites in France, 1 in Spain, 1 in Sweden, 2 in the USA, 1 in India)

Master Thesis in Munich Germany (6 months)

Responsibilities:
-Development of an exchange interface (STEP ISO 10303) for the system engineering software of the Eurofighter aircraft.
-Master Thesis published on the TC184-SC4 ISO site

One year internship in New York, USA

Responsibilities:
- In charge of the network (3 servers and 20 workstations)
- Installation of a new server (Windows Server 2003)
- Implementation of a Recovery Solution
- Presentation of the company at the Netherlands Consulate