Josiane DJEUTCHA

1. Business Analyst:
Participation in the implementation of ITSM solution for B2B (Service NOW):
- Requirements Analysis B2B
- Testing, validation and optimization of corporate processes
- Documenting the defects founds during the UAT test on service now tool
- Administration of ITSM solution Service-Now
- Drafting operational procedures

Integration testing on Front and Back office application (SP Trade, SP Fund, Thaler, website, ebanking simulator):
-Running of functional testing, customer scenario testing on several domains (Securities, Order Management, Physical deposits, Investment and disinvestment plans, Mifid).
- Make sure that the processes for each domain are working properly.
- Defect management (Mercury/quality center)

2. Support PMO (Project Management Office): pilot projects of all back office which involves the implementation of a comprehensive planning process:
- Generate and consolidate project schedules (Create and Update)
- Generate and consolidate timesheets (timesheets) to monitor different projects
- Make reportings monthly budget and reportings projects (overall progress of ongoing projects)
- Analyze the needs of experts from the back office
- Creating an Access database for archiving completed projects.

- Création de devis pour les chantiers
- Facturation clients / chantiers
- Arrêtés de comptes mensuels (Calcul du chiffre d’affaires et du taux de marge, réestimation des prévisions des dépenses et recettes, calcul des débours, consolidation)

- Gestion comptable : émission des avis d’échéance, encaissements des loyers et rapprochements bancaires, l'établissement d'un compte rendu de gérance mensuel, règlement des appels de charges de copropriété, des impôts fonciers, la révision annuelle des loyers en fonction de l’indice IRL, régularisations et les répartitions des charges locatives à l’année.
- Rédiger et ou corriger les actes juridiques (baux commerciaux et d’habitation, congés des locataires, cessions de fonds, avenant de bail...)