Julien Grisha QUESTER-SEMEON
TRILINGUAL CRM CONSULTANT & LEARNING SPECIALIST
CREATIVITY | ACHIEVEMENT | TEAM WORK
A passionate, prolific and positive team player, with solid experience in telecom distributed architectures. Always eager to acquire and share any knowledge needed by the business. Eight years of work in three countries, successfully completing projects for customers worldwide. Strong leadership and multi-tasking skills put into practice across key software business areas: design, implementation, delivery, training and support. Looking for an opportunity to grow in a dynamic, innovative, global company for which people development is a core value.
14 contactsINSTRUCTIONAL DESIGN. TRAINING DELIVERY. INFRASTRUCTURE.
* Instructional Design: development of instructor-led training and e-learning material. Innovation in remote learning.
* Training Delivery: CRM technical and business users’ trainings for Tier 1 operators and integrators, worldwide.
* Knowledge Sharing: internal training delivery; top contributor to the internal technical forum and wiki.
* Infrastructure: VMs-based training environment testing, troubleshooting and stabilization. LMS deployment.
Achievements:
* Development and delivery of the new set of Comverse ONE CRM Support and Deployment courses and toolkits.
* 10 internal and customer presential courses delivered with excellent feedback (average grade superior to 90/100).
* Conception and presentation of a prototype course for Moodle and development guidelines for the Online University.
Tools/Technologies: Extensive use of PowerPoint 2007, Articulate Studio ‘09, Camtasia Studio 7, Moodle 2.0, VMware.
2008 - 2010PRODUCT EXPERTISE. SUPPORT TO PRE-SALES AND CONSULTANTS. DEPLOYMENT.
* Product Expertise on Active Customer Management for Pre-Sales and Delivery Engineers.
* Highest level of Support on legacy and current versions of Consumer, CSR and Channel Self-Service.
* NPI Delivery Engineer for Comverse ONE Self-Service, remotely and on-site.
Achievements:
* Creation of a knowledge base for delivery and support engineers: processes, templates, best practices, internal trainings.
* Deployment of Comverse ONE Self-Service for customers in Vietnam and Cambodia.
* On-site support and training for customers in Belgium, Singapore, Australia.
Tools/Technologies: Java EE, Eclipse, Struts-like MVC, Linux, AIX, Apache, Oracle DB, Weblogic, Websphere.
2005 - 2007PROJECT COORDINATION. DELIVERY. ON THE JOB TRAINING.
* Project plan definition and tracking for BBVA and HSBC.
* Solution design and implementation of distributes intranet applications.
* Internal on-the job training on customers’ proprietary development tools and Java development.
* Contribution to RFPs as a J2EE technical expert.
Achievements:
* Delivery of n-tier intranet banking applications with high customer satisfaction, for two leaders of the banking sector.
* Project management and technical lead for a team of 6 engineers with HSBC.
* Supervision of 12 intranet projects for BBVA-Bancomer.
Tools/Technologies: MS Project, MS Visio, Java EE, Eclipse, Proprietary MVC frameworks, DB2, Websphere, Shell.
2003 - 2005Migration. Development. Cross-cultural communication.
* Migration of intranet applications from legacy IBM-based system to distributed Java architecture.
* Development of MUREX and FOREX synchronization tool between the Mexican and the Spanish branches.
Achievements:
* Successful implementation of 2 banking intranet applications based on JavA for BBVA-Bancomer and Banamex.Citigroup.
* Learning and practice of fluent Spanish language, read, written and spoken.
Tools/Technologies: Java EE, Eclipse, C, Tuxedo, COBOL, Tandem, DB2, Net.Data, Sybase.