Julien JAWAD
Unified communication and Contact Centre specialist, Orange Buisness Services
PROFESSIONAL OVERVIEW
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10 years experience in IP Converged networks and Unified communication
An experienced Solution Specialist with a proven track record of presales, technical implementation and sales success in working with high profile private and public sector organizations, providing high-level strategic planning and service management control to consistently improve business performance and delivery of professional services to customers in the France and Europe.
Throughout my work experience I have gained the ability to think strategically from both the business and technical perspectives. I know what it takes to win a competitive deal and possess persuasive negotiation and communication skills both technical and sales. I believe listening and understanding customer needs is the first step towards persuading them into acquiring my company’s offered solutions. The Key to success in service companies is to inspire confidence with clients and colleagues alike; maintaining complete client confidentiality and ensuring communication channels remain open.
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Professional certifications:
2008 - CCVP, Cisco Certified Voice Professional
2006 - CCNP, Cisco Certified Network Professional
2003 - CCNA, Cisco Certified Network Associate
61 contacts2007 - 2014Designed Contact Centre and IP Telephony Architectures. I performed technical presentations to customers. Developed and presented technical designs including network analysis, impact and design validation to fulfil customer requirements.
2004 - 2007Provided second/third level technical support for enterprise voice technologies to customers, partners, and account teams. I worked Switches and routers configurations for Voice and Data VLANs networks. I was also in charge in helping sales and presales team on Cisco product features and components compatibility matrix.
2001 - 2004Designed and implemented LAN and WAN infrastructures.