Jean-Yves Simon

Responsible for making Campaign Commander Application the market leading software service, and developing new product features based on business requirements.

Key Achievements:

- Drove product release strategy, interacted with Sales, Development and Marketing teams to define requirements, priorities and defined a 12 months Product Roadmap.
- Led the design of new features: wrote the functional specification, created GUI prototypes for usability testing, and worked with the engineering and quality assurance teams through delivery of the feature.
- Managed the product development process by translating users and customer support feedbacks into feature/function requirements.
- Put in place overall policies, procedures and goals for a product development department.
- Supported Sales Managers in customer-facing events and user conferences as a product expert

Responsible for the quality of client E-mails delivery as well as maintaining ISP relationships, thus ensuring delivery to the Inbox of more than 12 billion clients’ E-mail messages per year.

Key Achievements:

- Built and managed a dedicated 4-member Team of Deliverability Managers
- Managed Emailvision’s ISPs relationships & Reputation with
- Set and reached team target of 95% Group Deliverability Rate
- Active participations to Industry Associations meetings, speaker at Industry Trade Shows and pre-sales contributions
- Setup & ran Deliverability training programmes for clients and internal staff,
- Installation, tuning and monitoring High Performance Inbound/Outbound SMTP platforms, including IronPort, Port25 PMTA and Postfix servers (Bounce management).

Responsible for Campaign Commander Application technical support & platforms operations, including supervision of 8-member technical support team and coordination of Level 2 technical issues management.

Key Achievements:

- Maintained & Delivered 99.9% availability with redundant & scalable platforms for 2000+ unique application users / month,
- Reported to senior managers on strategic planning to anticipate a fast growing client base & report regular Key Performance Indicators,
- Implemented procedures & Tools for Level 2 Support efficiency: Ticket System setup, Wiki, Monitoring and recurrent tasks procedures automation.
- System & Network Admins Team Recruitment & Management

Responsible for assisting sales managers in technical solution selling and drive the development of client Professional Services & Web Projects

Key Achievements:

- Implement a global E-mail Oracle database (client Bouygues Telecom).
- Implement E-mail marketing campaign Reports & Dashboards for I-Mode terminals (client Bouygues Telecom).
- Client CRM Database Synchronizations Specifications & Development
Use of: Bash Shell (cURL, Sed, Awk), PL/SQL, IBM WesbSphere DataStage.

In charge of Campaign Commander Application web interface.

Key Achievements:

- Delivered on-time a complete re-design of the GUI following Emailvision new visual identity (logos, colours).
- GUI Productivity enhancements though simplification Simplified and easier navigation using wizards and steps
- Developed PostClickTracking feature allowing clients to track customer’s conversions from the click on the e-mail up to the website purchase.
- Webform Auto-generation interface.
Use of: JSP/Servlets, HTML, CCS2, Photoshop, Illustrator, Dreamweaver

In charge of managing Full Service client e-mail campaigns. Specialised in developing webforms, promotional micro-sites (online games, subscription, viral).

Key Achievements:

- Improved Productivity & Knowledge Sharing: creation of a JavaScript Library & HowTo documents, a Webform Generator Tool for improving.
- Managed a portfolio of a dozen clients portfolio including Harvest Digital, BT Genie, Diageo, Nationwide, Kangol UK.