Laura Brouat

Customs,
Quotations and Workshop reports,
Deliveries
Invoices.

--> ATRactive project:
- Work on the customer portal architecture’s optimization,
- Content development and review (editorial content + documents to be downloaded)
along with ATR Customer Services departments,
- Involved in the communication campaign to launch the new portal.

--> Communication Materials:
- PPT for ATR Customer Services Warranty creation
- PPT designed to help people enhancing their PPT presentation
- Involved in FIT review.

--> Update of ATR Customer Services customers and suppliers’ database (MRO, airlines, etc).

--> 2007 Toulouse Christmas market newspaper:
Editorial content writting to promote the exhibitors
Pictures choice to illustrate promotional editorial content
--> Product presentation files update
--> Involved in the development of a new offer: E-recrutment

--> Mission:
Estimate customer's satisfaction level
Find tools to increase this satisfaction level
Propose a new service to be developed
--> Execution:
Questionnaire development
Survey conducted
Results analyse and recommendations