Louis-Guillaume Primault

Location : Paris, France

• Delivered Hardware/Software Support, Proactive/Reactive Response
• Delivered Technical Services on HP BladeSystem and Virtualization Technologies: Analysis, Strategy, Planning, Optimization, Installation, Integration and Consolidation
• Identified additional service opportunities and implements services and technology proposals. Ex: software or firmware analysis/upgrade proposal after a reactive call
• Released technical documentation & provide technical training to the customer
• Conducted HP product demonstration. Ex: HP BladeSystem Technologies overview
• Mentored new Consultant
• Organized technical training sessions dedicated to Mission Critical Consultants and Technical Account Managers. Ex : technical training for HP Virtual Connect
• Deployed proactive maintenance projects:
- implemented an unified firmwares and drivers policy management, merging SAN, LAN, and systems in a single compatibility matrix around HP BladeSystem Technologies: recommendations, methodology, implementation monitoring, semestrial update. Ex: 500 followed servers, LAN/SAN switches & storage arrays within a top30 customer
- Implemented HP SIM, a CMS monitoring the hardware park state through SNMP, WBEM, SSO Authentication, Ex: 3500 monitored servers, LAN/SAN switches & storage arrays within a top30 customer
- Implemented a remote alarm system, automatically creating a ticket at HP Support.
Ex: 800 monitored servers, LAN/SAN switches & storage arrays within a top30 customer

Tools and technologies: HP High-End Superdome servers, HP ProLiant servers, HP Integrity servers, HP Bladesystem & Matrix, HP Virtual Connect, HP IBRIX, HP LetfHand, Brocade San switchs, Cisco San & Lan switchs, HP Procurve Lan Switch, HP EVA Storage Arrays, HP High-End XP Storage Arrays, HP 3Par Arrays, Windows Server 2003, Windows Server 2008, , HP-UX, Linux, VMware ESX/ESXi 3.5 & 4.x, HP System Insight Manager, HP Remote

Location : Lyon, France

• Managed a dedicated customer's critical intranet applications: reactive and proactive software maintenance, mail administration, Windows & Linux server administration

• Managed the customer’s relationship : daily single point of contact phone support and weekly phone-conferences

Tools and technologies: JSP/Java/J2EE, Perl, Shell, VBS. Administration : Linux,
Windows 2003, Exchange