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Hôtel Saint-Martin****
- Reception Manager
2016 - 2017
Winter season
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La Bégude Saint Pierre****
- Reception Manager
2015 - 2016
Team management: Reception (3 receptionists) & Housekeeping (2 housekeepers), optimisation of bookings and room occupancy, update of rates, information and offers on Online Travel Agencies, package creation according to occupancy, update of the different distribution channels, statistic analysis in order to put in place adequate commercial actions such as special rates and discounts, seeking a Yield Management tool and putting in place Availpro
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Hotel Le Blizzard 5*
- Spa Manager
2014 - 2015
Team management (3 therapists/beauticians, 2 physiotherapists, 1 yoga teacher and 1 pilates teacher), turnover: +8%, book and control Spa treatments, ensure guest satisfaction and advise them on products used and sold, stock control (products to be sold and products used for treatments), in charge of the smooth running, cozy and relaxing atmosphere of the Spa, cashiering and accountancy control
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Chalet Royal et Hotel Magrappé
- Reception Manager
2013 - 2014
Reception team management on both receptions (3 staff members in low season, 5 staff members during the high season), control and manage room occupancy as well as reservations, in charge of the accommodation of groups, seminars, weddings and skiing teams, in charge of the daily accounting and follow-up of debtors, promoting both hotels, guest relation management
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Hotel Beaulac
- Receptionist
2012 - 2013
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Courtyard by Marriott Shanghai Pudong
- Guest Service Manager
2011 - 2012
Overseeing operations of the Front Desk, maintaining lobby operations, respond to guest enquiries and complaints, actively interact with guests in an individual manner, ensuring they have a unique experience, ensure guests are booked in rooms requested and ensuring upgrades according to the hotel’s policy on member upgrades, ensure all amenities are available and in the guest’s room, training new personnel, review data
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Hotel de France
- Spa Concierge and Spa Therapist
2010 - 2011
Answering incoming calls, greet guests, inform and educate them about Ayurveda, products and services, book all spa services and packages, maintain stock, cashiering, training staff on the Premier software, organization of Press Guests.
Full body massage, Abhyanga, Face and scalp massage, Foot massage, Exfoliation.
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Avenance, Elior
- Stagiaire
2009 - 2010
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Mercure Shakespeare Hotel
- Receptionist
2007 - 2008
In charge of Check-in/outs and cashiering, dealt with complaints, prepared guests’ bills and took reservations, ensure the communication between all the departments and with guests
