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Hewlett Packard
- Project Manager/Business Consultant Pre-Sales@Hewlett-Packard Technology Services EMEA
COURTABOEUF
2014 - maintenant
Developping successful solution addressing large multinational opportunities (through their entire deal life-cycle), to support HP Technology Services (TS) business growth. Understanding customers business needs to capture TS opportunities’ full potential. Drives & structures the pursuit of the opportunity and contributes to the customer communication/relationship from a project/pursuit perspective
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Hewlett Packard
- Program Manager
COURTABOEUF
2011 - maintenant
: Program Manager @HP EMEA Sales Operation, Based in Responsibilities: Driving Governance Forum, representatives of EMEA AOM Manager's, Other Mgmt. team & SME cross Org./ Cross functional to drive consistency, Aligning & Improve WW Global customer offering, process, operating model to ensure a consistent customer experience across regions/countries, synchronizing with priorities. Driving Customer Centric Culture, understand Sales DNA, AOM's Proactive mind-set synchronized with Sales Ops. Strategy. Driving actions, designing & implement processes to scan the business environment & operational landscape. Driving /participate to evolution of operating model & implementation of improvement plans. Developing EMEA AOM Community (+140 AOM), Design & Deploy Next Generation of AOM role to Elevate as Strategic, Business & Customer facing Role to liaison Customer, Sales & Operations. Sales Operation ecosystem is generating double digits B$/Year in EMEA.
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Hewlett Packard
- Program Manager
COURTABOEUF
2011 - maintenant
: Program Manager @HP EMEA Sales Operation, Based in Responsibilities: Driving Governance Forum, representatives of EMEA AOM Manager's, Other Mgmt. team & SME cross Org./ Cross functional to drive consistency, Aligning & Improve WW Global customer offering, process, operating model to ensure a consistent customer experience across regions/countries, synchronizing with priorities. Driving Customer Centric Culture, understand Sales DNA, AOM's Proactive mind-set synchronized with Sales Ops. Strategy. Driving actions, designing & implement processes to scan the business environment & operational landscape. Driving /participate to evolution of operating model & implementation of improvement plans. Developing EMEA AOM Community (+140 AOM), Design & Deploy Next Generation of AOM role to Elevate as Strategic, Business & Customer facing Role to liaison Customer, Sales & Operations. Sales Operation ecosystem is generating double digits B$/Year in EMEA.
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HP (PSG) EMEA Grenoble FRANCE
- Program manager Warranty Supply Chain
2007 - 2011
: Program manager Warranty Supply Chain @HP (PSG) EMEA, based in
Responsibilities: Managing supply chain optimization programs aiming at reducing warranty cost, improving Customer Satisfaction & Implementing warranty support supply chain in new countries. Leading cross-functional, cross-organizational, multi-cultural project team involving HP, non HP & suppliers' resources. Design, Implement, Project-release/Postmortem by applying Project Life Cycle methodology. Key member of EMEA procurement Strategy and Support Architecture council.
* ``Optinet'' pan-HP Supply Chain transformation strategy via sharing/ reducing nodes & partners. Redesign & Implement PSG EMEA (end to end) support supply chain (Potential saving $30Mil.).
* Implemented E2E fully integrated highly efficient OSSP support supply chain from scratch in 4 months (record time frame) to manage HP Turkey crisis project ( $800Mil Business at Risk). Introduction of 2nd OSSP to break single EMEA partner monopoly & very 1st EMEA project towards HP strategic direction. Compare to $15 Mil. Loss in FY09 project brings $8.6Mil. Cost avoidance/saving in FY10 & allows HP to regain No. 1 position in consumer support in Turkey.
* Designed & Implemented Channel independent, scalable, sustainable more balanced support supply chain in Russia to break monopoly of channel partner, project help HP to gain market share by working other distribution partners.
* Market/competition analysis, proper RFQ to choose optimum support model, negotiate best cost & partner, Implement support supply chain in Hungary & Ukraine in record time frame to meet First customer shipment/ ``time to market''. ;
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Hewlett Packard
- Program manager Warranty Supply Chain
COURTABOEUF
2007 - 2011
: Program manager Warranty Supply Chain @HP (PSG) EMEA, based in
Responsibilities: Managing supply chain optimization programs aiming at reducing warranty cost, improving Customer Satisfaction & Implementing warranty support supply chain in new countries. Leading cross-functional, cross-organizational, multi-cultural project team involving HP, non HP & suppliers' resources. Design, Implement, Project-release/Postmortem by applying Project Life Cycle methodology. Key member of EMEA procurement Strategy and Support Architecture council.
* ``Optinet'' pan-HP Supply Chain transformation strategy via sharing/ reducing nodes & partners. Redesign & Implement PSG EMEA (end to end) support supply chain (Potential saving $30Mil.).
* Implemented E2E fully integrated highly efficient OSSP support supply chain from scratch in 4 months (record time frame) to manage HP Turkey crisis project ( $800Mil Business at Risk). Introduction of 2nd OSSP to break single EMEA partner monopoly & very 1st EMEA project towards HP strategic direction. Compare to $15 Mil. Loss in FY09 project brings $8.6Mil. Cost avoidance/saving in FY10 & allows HP to regain No. 1 position in consumer support in Turkey.
* Designed & Implemented Channel independent, scalable, sustainable more balanced support supply chain in Russia to break monopoly of channel partner, project help HP to gain market share by working other distribution partners.
* Market/competition analysis, proper RFQ to choose optimum support model, negotiate best cost & partner, Implement support supply chain in Hungary & Ukraine in record time frame to meet First customer shipment/ ``time to market''. ;
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HP (IPG) EMEA Grenoble FRANCE
- Program Manager Reverse Supply Chain EMEA Operation
2005 - 2007
: Program Manager Reverse Supply Chain EMEA Operation@ HP (IPG) based in
Responsibilities: Owning end to end Reverse supply chain operations performance & financials KPI, customer survey, Act as Partner Relation & Operations Manager for service logistic partners of Russia & CIS countries. Strategic development, overall performance monitoring of local HP TSG teams under IPG-TSG SLA. Key- interface for IPG EMEA Ops central teams, Front end & country ops teams. Development IPG Reverse supply chain ops strategy for CEE countries.
* Drive internal (HP) & external (partners) projects related to design & implementation of new best in class ISE HW service supply chain in ISE/RUSSIA-CIS (i.e. major process/IT changes, operational process improvements etc...).
* On top of Russia centric mission, act as the expert in international supply chain, strategic customer support assets, supply chain design, procurement, inventory management, reverse flow management, repair strategy, call centre & web-infrastructure, leading end to end relevant initiatives-project related to connection of all ISE countries ( Bench & channel partners) to central IPG replenishment warehouse.
* Project mgmt, RFQ design & mgmt, outsourcing strategy design, partner selection process (capabilities /costs), IT infrastructure & Custom process. ;
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Hewlett Packard
- Program Manager Reverse Supply Chain EMEA Operation
COURTABOEUF
2005 - 2007
: Program Manager Reverse Supply Chain EMEA Operation@ HP (IPG) based in
Responsibilities: Owning end to end Reverse supply chain operations performance & financials KPI, customer survey, Act as Partner Relation & Operations Manager for service logistic partners of Russia & CIS countries. Strategic development, overall performance monitoring of local HP TSG teams under IPG-TSG SLA. Key- interface for IPG EMEA Ops central teams, Front end & country ops teams. Development IPG Reverse supply chain ops strategy for CEE countries.
* Drive internal (HP) & external (partners) projects related to design & implementation of new best in class ISE HW service supply chain in ISE/RUSSIA-CIS (i.e. major process/IT changes, operational process improvements etc...).
* On top of Russia centric mission, act as the expert in international supply chain, strategic customer support assets, supply chain design, procurement, inventory management, reverse flow management, repair strategy, call centre & web-infrastructure, leading end to end relevant initiatives-project related to connection of all ISE countries ( Bench & channel partners) to central IPG replenishment warehouse.
* Project mgmt, RFQ design & mgmt, outsourcing strategy design, partner selection process (capabilities /costs), IT infrastructure & Custom process. ;
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HP (IPG) EMEA Grenoble FRANCE
- Business process engineer
2003 - 2005
Responsibilities: Manage IPG service delivery Org. in Poland, Czech Rep, Hungary & Greece for both HP depot & Service Point channel delivery. Associated costs, cost Per Incident metrics e.g. hp depot partner costs, escalations costs related to Out of stock/miss delivery performance, logistics costs to provide any relevant IPG SDO support /training, Developing business Process. IT systems interface with SAP-Puma, CRM-SPOW, BEP & ASTRO.
* Keeping Operations better than predefined KPI targets/Aspire, driving initiatives to optimize Operations & cost
* Designed & set up/improve relevant service delivery processes /tools/ documentation.
* Designed & implemented E2E support supply chain for Baltic Countries: Estonia, Lithuania & Latvia. ;
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Hewlett Packard
- Business process engineer
COURTABOEUF
2003 - 2005
Responsibilities: Manage IPG service delivery Org. in Poland, Czech Rep, Hungary & Greece for both HP depot & Service Point channel delivery. Associated costs, cost Per Incident metrics e.g. hp depot partner costs, escalations costs related to Out of stock/miss delivery performance, logistics costs to provide any relevant IPG SDO support /training, Developing business Process. IT systems interface with SAP-Puma, CRM-SPOW, BEP & ASTRO.
* Keeping Operations better than predefined KPI targets/Aspire, driving initiatives to optimize Operations & cost
* Designed & set up/improve relevant service delivery processes /tools/ documentation.
* Designed & implemented E2E support supply chain for Baltic Countries: Estonia, Lithuania & Latvia. ;
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Hewlett Packard
- Consultant & Quality Survey Process Manager
COURTABOEUF
2003 - 2003
: Consultant / Quality Survey Process Manager at HP in
Responsibilities Customer satisfaction survey analysis in order to produce the report with key performance indicators for the top EMEA management Director/VP level.
* Analysis & putting right process in place, communicating to Mgmt. & operational level to optimize process.
* Information analysis to avoid discrepancies in related HP Data Base.
* Root cause analysis/correcting actions recommendation to Mgmt. for improving business process. ;
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HP (TSG) EMEA Grenoble FRANCE
- Consultant & Quality Survey Process Manager
2003 - 2003
: Consultant / Quality Survey Process Manager at HP in
Responsibilities Customer satisfaction survey analysis in order to produce the report with key performance indicators for the top EMEA management Director/VP level.
* Analysis & putting right process in place, communicating to Mgmt. & operational level to optimize process.
* Information analysis to avoid discrepancies in related HP Data Base.
* Root cause analysis/correcting actions recommendation to Mgmt. for improving business process. ;
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UNILOG
- Consultant & Engineer Analyst
2002 - 2002
: Consultant / Engineer Analyst at UNILOG /HP in Responsibilities Re-force the ERP/SAP expert off site team at HP.
* Providing Functional support to HP business partners across all Europe, Middle East & Africa by supporting MFG/Pro PUMA(like SAP) ERP system, monitoring all related back-end process
* Responsible for escalation, Key account management, communication with vendors & end users. ;
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Hewlett Packard / UNILOG
- Consultant & Engineer Analyst
2002 - 2002
: Consultant / Engineer Analyst at UNILOG /HP in Responsibilities Re-force the ERP/SAP expert off site team at HP.
* Providing Functional support to HP business partners across all Europe, Middle East & Africa by supporting MFG/Pro PUMA(like SAP) ERP system, monitoring all related back-end process
* Responsible for escalation, Key account management, communication with vendors & end users. ;
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HP EMEA Grenoble FRANCE
- MBA Trainee & Business Analyst
2001 - 2002
* TSG Project core team member to implement new service delivery on the web ``e-Parts'' (later replaced by CSN) across in EMEA for channel partners.
* Testing systems based on channel partner business process /case definition
* Implement a Data Base for channel partner profile ;
* Coaching & conducting training for ``hp'' administration team ;
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Hewlett Packard
- MBA Trainee & Business Analyst
COURTABOEUF
2001 - 2002
* TSG Project core team member to implement new service delivery on the web ``e-Parts'' (later replaced by CSN) across in EMEA for channel partners.
* Testing systems based on channel partner business process /case definition
* Implement a Data Base for channel partner profile ;
* Coaching & conducting training for ``hp'' administration team ;
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HP EMEA Grenoble FRANCE
- Project Manager
1998 - 1999
Citizen Network of Foreign. Affairs ``USAID'', Kiev Ukraine/Washington DC USA
* Technology transfer keeping local specificities, streamlining process & Setting-up new production line
* Procurement & Negotiation with suppliers, E2E supply chain, Reverse logistics, Import-Export Custom process
* Finance (cost analysis, AP, AR, Cash flow analysis) ;
* Coordination of quarterly project reviews with senior management Director/VP level, Cross functional resource planning
* Turnover $14M ;
* Managed 12 people (project managers/ work stream leads), coming from different nationalities. ;
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Citizen Network of Foreign. Affairs ``USAID''
- Project Manager
1998 - 1999
Citizen Network of Foreign. Affairs ``USAID'', Kiev Ukraine/Washington DC USA
* Technology transfer keeping local specificities, streamlining process & Setting-up new production line
* Procurement & Negotiation with suppliers, E2E supply chain, Reverse logistics, Import-Export Custom process
* Finance (cost analysis, AP, AR, Cash flow analysis) ;
* Coordination of quarterly project reviews with senior management Director/VP level, Cross functional resource planning
* Turnover $14M ;
* Managed 12 people (project managers/ work stream leads), coming from different nationalities. ;
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Establish Start-up
- Strategy/ Business development
1994 - 1998
: Establish Start-up/ Ukrainian-American Joint Venture for Production & Trade. ``Commodities Int. Ltd.``
* Design, Investigate local partners network,
* Implemented & manage end to end operations/Supply chain/ Reverse logistics, Import-Export Custom process
* Key account management, process analysis & optimization, Technology transfer & localization
* Evaluation of return of investment of project, Finance (cost benefit analysis, AP, AR, Cash flow analysis)
* Turnover 9M USD ;
* Managed 8 persons of different nationalities ( Russian, Serb, Ukrainian, Spanish, French, American, Canadian, Indian)
Software knowledge: Microsoft project, Excel, Access, PowerPoint, Word, Outlook, Windows, Lotus Notes & Groupware ,
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Establish Start-up
- Strategy/ Business development
1994 - 1998
: Establish Start-up/ Ukrainian-American Joint Venture for Production & Trade. ``Commodities Int. Ltd.``
* Design, Investigate local partners network,
* Implemented & manage end to end operations/Supply chain/ Reverse logistics, Import-Export Custom process
* Key account management, process analysis & optimization, Technology transfer & localization
* Evaluation of return of investment of project, Finance (cost benefit analysis, AP, AR, Cash flow analysis)
* Turnover 9M USD ;
* Managed 8 persons of different nationalities ( Russian, Serb, Ukrainian, Spanish, French, American, Canadian, Indian)
Software knowledge: Microsoft project, Excel, Access, PowerPoint, Word, Outlook, Windows, Lotus Notes & Groupware ,
