-
WOLVERINE WORLWIDE GROUP
- Wholesale Customer Service Advisor France and Spain
2015 - maintenant
• Review and Process order confirmations (SAP)
• Support the FRANCE and SPAIN wholesale partners with seasonal selling set-up and order entry/confirmation
• Liaise with Finance and Logistics to suggest, present and implement solutions that deliver real improvements on wholesale orders in line with our wholesale channel targets
• Liaise with the Warehouse to ensure that the correct packing, labelling and delivery criteria are followed for all wholesale partners in France and Spain
-
Testronic
- Spanish Localisation Games Tester
2015 - 2015
• Testing software to the required timescale across all the current gaming platforms (PC, Mobile, PS, etc).
• Entering any linguistic related bugs, flaws and issues into the database and in a clear and concise manner, providing solutions to any issues where required.
-
MyTights.com
- Ecommerce Operations Manager
2014 - 2015
- Appointed to utilise international expertise to manage the development of ecommerce channel, optimise landing pages and to improve the overall customer experience and user journey
- Deliver the regular briefing process to ensure new content and promotions are pushed live accurately and on time.
- Responsible for managing the e-commerce market place including eBay and Amazon
-
Vente-privee.com
- Ecommerce Planning Manager
Saint-Denis
2013 - 2014
The goal of that position was to guarantee the best turnover of the site by establishing a good daily and weekly sales mix to balance the traffic and increase the company B2C.
- Assure the placement of 150 flash sales per month (ES, FR, UK, DE, IT) in the clothing, high-tech, make-up, homewear, shoes, sport sectors taking in consideration the needs of suppliers, sales management and production capacity
- Coordinate with the international team managers the translation planning of flash sales to achieve B2B’s goal
- Analyse the monthly flash sales in collaboration with the trade marketing and community team to establish the best timing to develop marketing actions to support the sales (facebook post, mailing campaign…)
- Weekly meetings with sales team management (BCN and MAD) to achieve forecasted budget
- Weekly meetings with production management to maintain the best performance of every production team
-
Vente-privee.com
- Chef de projet /Coordinatrice d'opérations marketing
Saint-Denis
2009 - 2013
- Production management of flash events from start to completion
- Responsible for key Top Tier and Luxury brand accounts across multiple categories - Men's, Women's and children’s apparel, Accessories, Home, Cosmetic and Jewelry
- KPI Analysis, Forecasts and Competitor Analysis
- Responsible for providing overall project management leadership for the production team (merchandising, photography, creative, buying, customer service and inventory teams)
- Ensure online projects were delivered on time and that project related communication were clear and consistent throughout all levels of the organization
- Coordinate with our strategic account in order to effectively maximize the products' brand image and gather marketing and graphic information and brief our in-house multimedia studio on developing sales videos and imagery in order to enhance sales
- Experienced in cross-functional project management across a variety of global business units
-
Vente privee com
- Customer Service Specialist
Saint-Denis
2009 - 2010
- Handle customer inquiries, complaints, billing and payment extension/service requests
- Repair trust, locate resources for problem resolution and design best-option solutions
- Interface daily with internal partners in production, buying, accounting and logistics teams
- Identification and reporting to the technician, informatics and marketing departments, the problems found during the sales
-
Camara de Comercio de Sevilla
- Responsable déléguée de la Chambre de Commerce de Seville au Maroc
2008 - 2009
- Conseil et accompagnement des sociétés sévillanes dans leurs processus de prospections et/ou d’implantation sur le marché marocain (voyages de prospection, missions commerciales, etc.)
- Promotion et préparation des rencontres entrepreneuriales hispano-marocaines.
- Identification d’opportunités d’affaires et de partenariat et mise en relation avec des entités marocaines. Elaboration d’études de marché.
- Organisation des rencontres entre la Direction de la Chambre et les autorités locales marocaines
-
Maersk
- Chargée d'audit au sein du service d'exportation
Boulogne-Billancourt
2006 - 2007
- Mise en place de processus de contrôle des factures et formation des personnes en charge de la facturation.
- Amélioration du système informatique en collaboration avec les différents services du groupe (IT, Import, Export, Process excellence, finance, etc.)
