Marc SWANSON

“Knowledge manager” is a useful way to summarize a number of activities related to written communication:

- User Documentation: classic technical writing
- Translation I: direct translation of French originals
- Translation II: supervising translation projects sent to external agencies
- Knowledge audits: identifying internal knowledge, and -
- Internal process documentation: documenting it for facilitated knowledge transfers
- Knowledge retention: conducting the accelerated knowledge audit for key departing employees
- Intranet: both technical (SharePoint) management and content production

My 'missions' changed a lot over the years, but included at least:
- Wrote the user doc
- Built the user doc team
- Maintained the terminology and tried to manage it
- Supervised outsourced translation
- Wrote the website
- Wrote the collaterals