Massimo Devincenti

Massimo Devincenti

Senior Vice President, Group CTO IT Operation Services, Schneider Electric

En poste chez Schneider Electric

Précédents : Capgemini, Schlumberger, Autodesk, IBM, Lotus Development


    En résumé

    ==== not active here please contact me on L I N K E D I N ======= 20+ years experience in managing multinational service delivery organization and multimillions outsourcing deals (with client facing and mission critical projects) Tracked record of succesfull strategic projects ( consolidation/offshoring of support centers, ITIL processes implementation, redesign of the IT infrastructure ...) Good experience in 'Contract negotiation', 3rd party vendor management, SLA & OLA management and ITIL processes implementation. Specialties: *Management of international customer services & support operations (design, set up,consolidation, optimization) *Management of P&L / cost center *Outsourcing (design solution, manage the sales process, off-shore, customer satisfaction program) * Management of global mission critical projects * ITIL processes implementation * Program/Client/Vendor Management



Senior Vice President, Group CTO IT Operation Services

Chez Schneider Electric

De 2008 à aujourd'hui
Senior Vice President, Group CTO Operation Services Reporting to the Chief Information officer. Driving both the strategic value of infrastructure services & technical platforms and the day-to-day operations (RUN) for the worldwide core IT infrastructure services (i.e. Data Centers, Help Desks, ...
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Senior Director Infrastructure Strategy and Industrialisation

Chez Capgemini

De 2006 à 2008
Reporting to the Senior VP Global Services. Leading the development and ongoing implementation of business strategy for the DDS Service line (Desktop and Distributed Service, Help Desk) for the Capgemini Outsourcing division (3,5B Euro). Director, Desktop and Distributed Service (BU ...
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Director, Global IT Services

Chez Schlumberger

De 2000 à 2006
Director, Global Services (2005-2006) Managing 6 Global Worldwide Service Desk and all Distributed services (on-site - servers) delivering IT support services for more than 60.000 Schlumberger employees in over 65 countries (350+ analysts, budget 35M$). Managing all WorlWide Service infrastructure ...
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Support Center Manager

Chez Autodesk

De 1998 à 2000
Support Center Manager/ Product Support Manager (South & Central Europe) Managing the International South European Support Center of approximately 50 analysts (including supervisor, customer supports specialists, field support and escalation engineers), delivering services directly to the customer ...
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Service Director - Lotus Products (South Europe Middle East Africa)

Chez IBM

De 1996 à 1998
Program Manager South Europe Middle East Africa (1996- 1997) Responsible to deliver the highest level of support offered by Lotus Professional Services (7 day coverage 24x24, Emergency on site, software patches) to the major customers in the Netherlands, Belgium, France, Spain, Italy and Portugal ...
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Support Center Manager South europe

Chez Lotus Development

De 1992 à 1996
South Europe Support Center Manager (1995- 1996) Managing and growing the South Europe support center, providing highly responsive mission critical support to customers. Ensuring declared targets for responsiveness to customer critical problems are consistently met or exceeded. Escalation ...
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